Bartlett & Steadman Plumbing, Heating & AC

Unfortunately, it seems that things are changing at Bartlett Steadman since their recent buyout by Townsend. I called two weeks ago today and set a up a service appointment taking their earliest appointment which was for a full week out during a 1-4 pm time slot. My heating system is operating ok but has air in the system that needs to be removed so it’s not urgent and I expressed that, but it needs to be corrected. Well, my appointment date came and went , no technician, no phone call. I called their office at 4:30 and got the answering service. The next day I called and they couldn’t explain why no one completed the service call but that they could send somebody out another FULL week later which is today during an 8-12 time slot. Well , once again no one showed up…something has gone very wrong with the management of this company.

As is often the case, an "emergency" happens at night or over the weekend. In our case, we lost heat and hot water on Saturday afternoon and after a cold night and waking up to a cold morning and no hot water, I made the call to Bartlett & Steadman for help. Jason was very quick to call us back and very quick to come to the house. He quickly checked and identified the problem and was also quick in fixing it. All throughout the visit he kept us informed and reassured us that we would have both heat and hot water soon. We are very satisfied with Bartlett & Steadman and especially with Jason and highly recommend them. Thanks, Jason, you saved the day and we appreciate your commitment to your customers.

Chris from Bartlett and Steadman helped with a few toilet repairs today. Chris was nice, efficient, and gave me a few options for repairs to ensure it fit my budget. I would definitely recommend!

Extremely knowledgeable and competent, and have caught multiple minor issues that would have turned into major repairs had they gone unaddressed. I highly recommend Bartlett & Steadman

Prompt service, helpful techs, our go-to plumber in the area.