Ed's Plumbing & Heating

Ed's Plumbing & Heating is a Salem outfit with a mixed and fairly small record: 4.3 stars across 22 Google ratings, and a Reddit commenter in 2025 recommended Ed by name as someone who's "bailed me out a few times." The praise runs deep with repeat customers. One reviewer says Ed has been their primary plumber for almost ten years; another describes using the company three separate times — a garbage disposal, an unclogged sink, a replaced toilet — and contrasts it with other plumbers who charged for travel time or tried to upsell. A 2024 review credits a prompt emergency call with saving a boiler, and a June 2026 review describes a same-day Saturday heating fix without any unnecessary upsell. The negative reviews are specific rather than vague. A 2025 review accuses the company of lying on a court affidavit filed on behalf of a landlord in a tenant dispute — a serious integrity claim, though a single account. Two 2022 reviews describe a mess left behind from using the customer's own dish towels as rags, and a job turned down after a 45-second phone call without ever seeing the work. A separate 2025 review, unrelated to any plumbing work, describes a company driver making an obscene gesture at protesters in Beverly. Anyone considering hiring Ed's is looking at two real, opposing patterns in the same small pool of reviews: customers who've relied on the company for a decade sit alongside a handful of specific, pointed complaints about honesty and conduct — worth asking about directly before signing on for a bigger job.