Verified record
BayState Plumbing and Heating is a Milton, Massachusetts plumber people call for the kind of jobs that can't wait — a burst pipe, a water heater that quit overnight, a furnace that dies mid cold-snap. Every review on file, all eight of them on Google, gives the company five stars, and one name comes up again and again: Jon, described by customers as the master plumber running the jobs himself. A May 2026 review describes a family waking up to a partially flooded basement and a failed water heater — Jon assessed it and had a replacement installed and working by that afternoon. A more recent review, from July, describes a 45-minute faucet swap where Jon first tried to save the original fixture before replacing it, then cleaned up completely before leaving. The heating side of the business shows the same pattern in older reviews: in a February 2026 review, a customer whose heat failed during a cold snap said the company got there faster than anyone else and diagnosed the issue right away, and a December 2025 review describes a similar same-day fix, with a couple of parts swapped to get the heat running again. Everything on record so far comes from Google — eight reviews within about a year, all five stars, with no complaints among them. It's a short but clean history; there isn't yet a second platform's worth of reviews to check it against. For a plumbing or heating emergency around Milton, the reviews describe a company that answers quickly and explains the fix as it goes — worth a call for exactly the kind of problem that can't wait.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from BayState Plumbing and Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Jon came over and got right to work replacing our kitchen faucet. He even offered to try to stabilize our wobbly faucet instead of installing a new one, but it wasn't possible. Even with that, he was in and out of the house in 45 minutes, did a great job, cleaned everything up and was so easy to work with. I highly recommend BayState Plumbing and Heating
Jon was the most professional and efficient plumber we've done business with. Our family woke up to a partially flooded basement and a busted water heater. Jon came to assess it and got a new one installed and working by late afternoon the same day. His attention to detail and quality are unmatched! We highly recommend him. Call him up - you will not be disappointed.
Jon and crew were excellent. They were timely and replaced a leaky stack and used good equipment. Very professional!
I had an issue with my heating system during the last cold snap. Baystate was able to come out faster than anyone else and quickly diagnose the problem. It was clear how knowledgeable they were. I would highly recommend them and wouldn’t hesitate to call them again.
I honestly thought “Master Plumber” was just a catchy title at first — but it’s the real deal, and Jon absolutely lives up to it. He’s extremely knowledgeable, efficient, and clearly knows exactly what he’s doing. He’s prompt, responds quickly, and communicates clearly throughout the entire process. You can tell he takes a lot of pride in his work. He’s also a former Marine, and that professionalism, discipline, and attention to detail really show in how he runs his business. It’s hard to find someone this skilled and reliable. Highly recommend Jon if you want the job done right the first time.
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1 change recorded — last scanned Sep 9, 2026.
Transparent diagnostics5.0
Honest, no-upsell service5.0
Rapid response5.0
Repeat, years-long customers5.0
Honest pricing5.0
Licensed plumberNot yet rated
Owner stays involved3.9