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Weekly dumpster pickup and removal of filled containers are jobs customers have described hiring Benjamin T Nickerson Inc to handle. The South Chatham company says it is family-owned and provides trash collection, recycling and roll-off dumpster rental in Chatham, Harwich and Orleans. Its website identifies Ben T. Nickerson and family as the operators. In a July 2024 Google review, a customer said weekly dumpster pickups were timely and that requests for earlier emptying were handled that day or the next morning. A May 2025 customer praised prompt returned calls and courteous drivers. In July 2022, another reviewer praised the help they received from the initial call through removal of their filled container, with a special mention of Caitlyn. A November 2023 customer described a different experience: a missed pickup followed by a harsh response from the service representative, who the customer said insinuated they were lying. The reviewer reported canceling service by email and receiving another rude reply. Google lists a 4.3-star average from 12 ratings. The company’s website says it has provided service for almost 50 years. BBB lists a January 1991 business start date, names Pam Nickerson as owner and gives the business a Not Rated designation because of insufficient information. It is not BBB accredited.
The absolute best! They return calls in a timely manner and are professional. I wouldn’t do business with any other. The gentleman (the drivers) are well mannered. Such a pleasant all round experience with everyone. And knowing it’s locally owned makes it all worthwhile to support.
Competent, communicative and easy to work with! They’re always timely on our weekly dumpster pickup. When I need it dumped sooner they’re there that day or the next morning.
The lead customer service agent is extremely rude. They missed a pick up, not a big deal, but when I called it in the service rep was harsh and insinuated we were lying. I canceled my services via email and she wrote back with a follow up rude email. No awareness of her rudeness or bad attitude. Drivers work shirtless in the summer. Overall unprofessional business.
500 stars!!!!! I have never (truly) received customer service this good! From the first phone call not knowing where to begin to the removal of the container once I filled it, everything was flawless and done with kindness and good will. It’s not that they seem to care, they really really do! You can’t B.S. that. Please USE THIS COMPANY! Everyone is fantastic and they go above and beyond to help you! Yay!!!! Special shout out to Caitlyn! She is amazing!!!
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1 change recorded — last scanned Sep 30, 2026.
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