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Benjamin T Nickerson Inc runs the trash cans, recycling bins, and roll-off dumpsters for households and job sites across Chatham, Harwich, and Orleans. The Nickerson family says it's been hauling on the Cape for close to 50 years, though a Better Business Bureau record puts the company's official start at 1991, about 35 years back — still a long-running, family-operated shop with four employees, currently listed under owner Pam Nickerson. Reviewers who use the weekly pickup service describe it as dependable. One customer praised how the company handled a rush request, showing up "that day or the next morning" when more room was needed in the dumpster. Another, in a 2022 review, called the experience from the first phone call through the container's removal flawless, singling out a staff member by name. On Google the company holds 4.3 stars from 12 ratings, and reviewers who mention the drivers describe them as well-mannered and professional. Not every account is glowing. In a 2023 review, a customer described a curt phone exchange with a customer-service representative after a missed pickup, followed by an unfriendly reply once they canceled by email. It's a single account, but worth asking about if you're particular about how issues get handled on the phone. The company isn't BBB-accredited and carries a BBB rating of "Not Rated," which BBB attributes to insufficient information rather than any complaint history. For routine residential or commercial trash and recycling service, or a roll-off container for a cleanout or construction job on the Chatham/Harwich/Orleans stretch of the Cape, this is a small, long-running local operation. Confirm current pricing and scheduling directly, since neither is spelled out in what's publicly reviewable.
The absolute best! They return calls in a timely manner and are professional. I wouldn’t do business with any other. The gentleman (the drivers) are well mannered. Such a pleasant all round experience with everyone. And knowing it’s locally owned makes it all worthwhile to support.
Competent, communicative and easy to work with! They’re always timely on our weekly dumpster pickup. When I need it dumped sooner they’re there that day or the next morning.
The lead customer service agent is extremely rude. They missed a pick up, not a big deal, but when I called it in the service rep was harsh and insinuated we were lying. I canceled my services via email and she wrote back with a follow up rude email. No awareness of her rudeness or bad attitude. Drivers work shirtless in the summer. Overall unprofessional business.
500 stars!!!!! I have never (truly) received customer service this good! From the first phone call not knowing where to begin to the removal of the container once I filled it, everything was flawless and done with kindness and good will. It’s not that they seem to care, they really really do! You can’t B.S. that. Please USE THIS COMPANY! Everyone is fantastic and they go above and beyond to help you! Yay!!!! Special shout out to Caitlyn! She is amazing!!!
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Certified attributes are verified against the public registry. Others are the business's own statement.
Added 4 new comments, added 4 new photos, established 3.2 rating
Water damage repairs4.1