Bilo Plumbing and Heating

Bilo Plumbing & Heating Co. Inc. runs out of 198 High Street in Ipswich and holds an active Massachusetts plumbing licence, 3006-PL-C, registered to the company itself. The business describes itself as family owned and operated since 1973, working for both residential and commercial customers across the North Shore. Radiant floor heat is what it is known for. A 2017 trade article reported the company had two decades of experience with Viega radiant heating systems and that lead plumber Kevin Bilo had been installing them for fifteen years; in 2025, This Old House filmed plumber Brian Bilo installing a custom vanity repurposed from an antique dresser in a historic-home bathroom. Alongside radiant, the company lists geothermal heating, snow melt, gas piping, boiler service and replacement, and water heaters. When a Gloucester neighbor asked this spring who understands radiant floor heat, another neighbor answered simply: call Bilo in Ipswich, they specialize in radiant heat. Customer feedback is real but thin — Google carries 4.3 stars from ten ratings, with only three written reviews on file going back to 2021. Those that exist are warm about service: one 2021 reviewer described being twice blown away by responsive, professional, friendly help and singled out a staff member whose over-the-phone advice solved the problem, and a 2023 reviewer said they had never received better plumbing and heating. The most recent review is the one to weigh. In June 2026 a one-star reviewer wrote that the company was disrespectful to a neighbor's property and showed disregard for their fences — a site-conduct complaint rather than a workmanship one, and worth raising directly if the job runs along a shared boundary. A few record details are worth confirming yourself. The company's own site says family owned since 1973, while its Better Business Bureau file records the business as started in 1978 and incorporated in 1997. The BBB shows an A+ grade on a profile that is explicitly not BBB accredited — two separate things. And BuildZoom files this contractor under the owner's personal name at his own permit address, describing a sheet metal licence plus nine others, which is a directory's characterization rather than the state record; the plumbing licence the registry actually verifies is held by the company. For radiant floor heat, boilers and geothermal work on the North Shore this is an established, licensed shop with a long specialist track record. Ask about site protocol with neighbors, and get the scope and boundary work in writing before the crew arrives.