Verified record
Oil-burner maintenance and repairs are the focus at Bob's Oil Burner Services in Bernardston. The company says it has been in business for 38 years, serves Montague, offers free estimates and is insured. In a December 2024 Google review, a homeowner described a boiler that made a thudding noise each winter when it started. Earlier service providers had improved the noise without eliminating it. The reviewer said Bob, whom they identified as the owner, scheduled technician Brian. After checking several possible causes, Brian examined the flame and changed the nozzle; the homeowner said the problem was completely fixed. An October 2020 reviewer described a different experience. Their mother's boiler stopped providing heat and hot water the day after annual service. They said a return call came three hours after their morning call, but the business wanted them to troubleshoot by phone and would not come out to check it. The reviewer said another company ultimately made the repair. A June 2020 customer praised the prices and personable service. In an August 2015 review, another customer said they had used Bob's twice in five years, both times for emergencies, and praised the work on both occasions. Google lists a 4.4-star average from seven ratings.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Bob's Oil Burner Services. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
I recently needed service on my home oil burner/boiler. Every winter it starts making a thudding noise when it kicks on. I had asked other area vendors/service providers to address the issue. While they could improve it, they never really made it go away completely. This time, I called Bob and he was a very pleasant individual to talk with. It was so refreshing to speak with the actual business owner, not an answering service. Bob got me on his schedule and sent his technician Brian to check out the issue. He checked several things that could cause the problem that did not make any difference. Then he looked at the actual flame burning and noticed something wrong requiring a different nozzle (hollow vs solid). Presto chango. The problem is totally fixed. I will continue to call them for all my boiler servicing needs. Thanks Bob and Brian!
They came and did my annual service on my mother’s boiler and a day later the boiler wasn’t working and she had no heat or hot water. I called first thing in the morning and he called me back 3 hours later and instead of coming out to check the boiler or making a time to do so he wanted me to troubleshoot over the phone. I just wanted someone to cone out and check it over to make sure it was safe for my mother and he would not. I had to get another company to come and fix what they wouldn’t. I will never use or call them again and WOULD NOT RECOMMEND THEM TO ANYONE!!!!
Bobs customer service is unmatched and I recommend them to everyone!
Great service very professional and personable people I couldn’t believe the prices I won’t go back to what I was using before I’m definitely sticking with BOBS. I would 100% recommend to my friends and family
I 've USED BOB'S TWICE IN 5 YEARS AND SIMPLY PUT THEY ARE THE BEST IN THE BUSINESS. Each time happened to be an emergency when time was of the essence and each time they performed flawlessly. I have also used other companies and there is no comparison. Try them and you will be pleasantly surprised
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2 changes recorded — last scanned Oct 1, 2026.
Next-day furnace install4.6
Covered the price difference on a supplier mix-up4.2
Concealed leak repair4.2
Condensing furnace installation3.2
Two hybrid water heaters installed quick and clean3.5
Flooding toilet running again by lunch3.3
State-verified HVAC license2.6