Borels plumbing Services

Message them at 7pm on a Friday about a leaking water heater and you might be showering by 10. That is what one customer described this April, and it is the beat that repeats through Borels Plumbing Services' reviews. The shop runs out of 145 Elliott St in Haverhill and handles everyday residential plumbing — water heaters, leaks, toilets, faucets, sinks and drains. Hot water is the through-line. In July a customer whose heater was leaking had it replaced within hours, and for less than other companies had quoted. Another July review says the whole story in eight words: broke overnight, replaced by noon. A May customer got theirs swapped on a Sunday morning, faster than they expected. Speed shows up in the smaller jobs too. One Angi customer submitted a lead and got a call back in five minutes, with the plumber at the door half an hour later to rebuild two bathroom vanity drains. Another, in February, had a new kitchen faucet installed after getting an upfront cost estimate and a same-week slot. The volume behind that is real but young: 55 reviews spread across six sites, running from 2024 to now, with Google sitting at 5 stars from 48 ratings and the Better Business Bureau listing the company at A+. Fourteen of those reviews landed in the last six months and none were negative. What the older history mostly shows is more of the same kind of work — fast repair-and-replace calls rather than long multi-week projects — plus a commercial tankless installation and some whole-house fixture swaps. Two things are worth knowing before you call. The record starts in 2024, so there is not much long-horizon history to weigh; if you want references for a bigger job, ask for them directly. And reviewers describe a small operation — Rafael and his brother Gustavo turning up together on most jobs — which is part of why the service feels personal, but also means scheduling depends on two people being free. This is the number to have for the calls that cannot wait: no hot water, a leak under the sink, a heater failing on a holiday weekend. Do what one recent customer did and get the cost in writing before they roll the truck, and confirm they can pull any permit your job needs.