Boston Boiler & Furnace

A cold morning, a dead boiler, one guy who shows up and fixes it — that's the story that keeps repeating across Boston Boiler & Furnace's reviews. The Dedham shop is essentially a one-man operation: owner Scott Scipione, a licensed plumber, has run it since the 1980s out of 24 Riverdale Rd, working boilers, hot air furnaces, and the occasional A/C or water heater job around the Boston area. The praise across roughly a dozen reviews spanning Google, Angi, BBB, Porch, and BirdEye lands on the same few things: careful, unhurried installs, a willingness to explain what's actually wrong with the system, and small extras done without being asked. Ratings sit in the 4.6-to-4.7 range wherever they're independently tracked, and BBB has given the business an A+ for 27 years running, even though it has never sought formal accreditation there. The one crack in that history shows up on Unilocal, where at least one reviewer describes a distinctly bad experience with the business — a reminder that a strong multi-site rating doesn't guarantee every job goes smoothly. The review counts themselves are also inconsistent from site to site: Google logs a dozen ratings, Angi just two, while other directories claim as many as 50 or 55 for what looks like the same business, so treat any single number as one site's own tally rather than a verified total. This is a solid call for a straightforward boiler, furnace, or central A/C repair or installation handled personally by someone who's been doing it for decades, rather than a larger crew for a bigger multi-trade job. Worth confirming current availability and scheduling directly, since it's a small, owner-run operation.