Plumbing Solutions

Plumbing Solutions is a Dedham-based plumbing outfit with an unusually deep record — nearly 800 reviews since 2018, most of them five stars — and a small, consistent bench of named technicians (Yakov, Jake, Miguel, Enrique, Roberto, Artie, Chris) that customers ask for by name across repeat visits. The pattern that stands out most is technicians walking people through the diagnosis and the cost before touching anything: one reviewer noted being shown each valve and step, another was told the options and price for a sewer-replacement estimate the same day it was requested. The written record includes some genuinely hard jobs. In a 2026 review, a technician spent 5.75 hours straight fixing a shower to make it accessible for a 99-year-old homeowner. Another describes tracking a leak inside a shared kitchen/bathroom wall, which required disconnecting and moving a bathroom vanity to reach it. A third describes servicing a custom system that had been in place for nearly 40 years without a full teardown. Emergency response shows up often too — a spigot that broke off the house at 4pm got a next-morning fix, and a hot water tank failure was diagnosed and replaced the same day after an evening call to the answering service. Pricing draws occasional pushback, and it's worth knowing about going in. One review describes being quoted nearly $1,000 to replace a hose spigot and shut-off valve, with the customer estimating parts were marked up over 400% before getting the same job done elsewhere for a third of the price. A couple of other recent reviews call the cost "extravagant" or note being surprised a service fee wasn't waived once they committed to the job, even while praising the actual work. These aren't the majority voice in a review base this large, but they recur often enough to be worth an upfront, itemized number before work starts. For everyday plumbing — drain clearing, water heaters, garbage disposals, leak diagnosis — this is an established, responsive operation with technicians customers return to by name; get the price in writing first, especially for a small job.