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Boston Joe's Appliance Repair fixes household appliances and names Manchester as its service area; the company says it has been in business 26 years. On Google it holds 3.6 stars from 222 ratings. A customer who booked an LG glass-top range repair through LG said the company called the next day, scheduled the visit within the same week, and that Joe and Hector explained what they were replacing each step of the way. Joe and Sage replaced the evaporator coils on a customer's three-year-old Thermador refrigerator. Tony repaired a Whirlpool refrigerator's water inlet valve and gaskets and contacted the household before he arrived. Joe had an LG fridge fixed in 40 minutes, a customer wrote. Hector helped a customer take apart and clean out a dryer that had caught fire, fixed it, and on the same visit told them the dishwasher would cost more to fix than to replace. A recent customer said technicians on an LG warranty microwave repair dragged the microwave across a granite countertop and left a 9-inch scratch, that a call to the office was never returned, and that they are taking legal action. A recent customer called the receptionist rude and said they reported the company to LG and Samsung. A 2025 customer who paid $450 for an icemaker replacement on an LG fridge said the replacement turned out defective, the company would not order another, and the owner, Joe, hung up on them. A 2023 customer said a technician scheduled before 1pm arrived at 3:30 with no phone call. A 2022 customer said a dryer part promised in 10 to 14 days never came with a callback, so they ordered it on Amazon and fixed the dryer themselves.
“We used Boston Joe's out of Manchester and have really liked them. And they've been honest with us: It's a crap part (condenser I believe), that is janky from LG. They suggested just going with another fridge after it burns out again.”
“Surdel recently acquired Roche Appliance Repair Inc. of Manchester, a 30-year-old local icon just off Main Street. The new company, renamed Boston Joe’s Appliance Repair Inc., is a reflection of his homage to the Red Sox and New England roots.”
Joe and Sage arrived timely to repair my Frigidaire refrigerator. They diagnosed and fixed the problem. They went above and beyond. I would recommend them!!!
Great experience with this company top to bottom, wish I could say the same about Frigidaire. Bruce the technician nailed our dishwasher problem right away and took the time to give pointers on cleaning and proper use. Thanks Boston Joe's.
This visit was a double whammy. Dishwasher had an electrical burning smell and dryer had a straight up fire smell. I had to reschedule multiple times due to availability issues on my part and they were incredibly understanding and flexible. I was finally able to go through with the visit and I had Hector come out to the house. He was professional, helpful, quick, and efficient. All around great work. My dryer had an issue from my male beagle that wasn’t very pleasant. He helped me take it apart and clean it out. It had caught on fire so I’m glad I caught it when I did! He fixed it and now I am back to doing laundry normally! My dishwasher he took apart and ran a test wash and it started blinking and had an issue with the circuitry. He was honest with me and told me it would be more to fix it than to buy a new one. Say no more! A new dishwasher? Ohh nooo. 🤓 Anyway, 5/5 stars from me. Will be using Boston Joe’s from now on! Will they want to come to my house is the question. 😂
Absolute nightmare experience. Technicians came out for an LG warranty microwave repair and ended up causing massive damage to our home. Despite being told NOT to place the microwave on our granite countertop, they dragged it across the surface and left a 9-inch scratch. Management completely deflected blame, claiming a "drop cloth" was used, and the service manager could not have cared less about our ruined property. Because they refuse to take responsibility or utilize their business insurance, we are now taking legal action. A simple microwave repair is now costing us a fortune in property damage. Zero accountability. Avoid this company. *****UPDATE***** I am unable to reply directly to your response, so I am updating my review here. You absolutely did work on our countertop, and simply placing a drop cloth down does not absolve you of responsibility for the damage caused. Our experience with your customer service has been incredibly disappointing: • Ignored communication: We called your office within 90 minutes of the technician leaving. Our call was never returned. • Deflective attitude: We were forced to follow up via Facebook Messenger, where we received a short, snippy reply. • No investigation: You never sent anyone out to assess the damage. Instead, you flatly accused my husband of lying and claimed there was "no way" your company was at fault. For the record, the service visit occurred on 10/5, and the primary technician was accompanied by a "new" technician in training. We expected professionalism and accountability, but received only denials and deflection.
Joey came out and fixed my washer same day. He was very knowledgeable and cleaned up after himself. The office girl was so helpful in getting this set up for the same day. Would definitely recommend them!
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2 changes recorded — last scanned Oct 30, 2026.
