Licence verified — Massachusetts registry shows the plumbing licence active
What does plumbing work cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Buccelli & Sons Plumbing Service. Use it to sanity-check bids, then get the real number in writing.
Fast response — reviewers describe same-day and next-morning visits
Father-and-son crew — Rich and his son named across years of reviews
Fair pricing — customers call quotes reasonable, one the lowest received
Google divergence — 2.6 stars from five ratings against 4.6 elsewhere
Driver conduct — a 2022 reviewer described a parking-space confrontation
Customer-supplied parts — a 2023 reviewer was refused on his own heater
One platform, twice — Angi and HomeAdvisor publish the same 444 reviews
Two names come up again and again in reviews of this Southbridge plumbing shop: Rich, and his son. A 2024 customer wrote a small essay about the pair tracing a water leak through a ceiling, cutting it open, repairing it in several places — under the sink, at the basement faucets serving the garden and driveway — then walking him through winterizing the house before they left.
Richard D. Buccelli holds an active Massachusetts plumber's license, verified against the state registry. The Better Business Bureau grades the business A+ and has accredited it since 2014.
The written record is deep and consistently warm: 444 ratings averaging 4.6, and the same three notes keep repeating — he shows up fast, he explains the price, and the price is fair. One 2024 customer said the call came back about two minutes after the request went in and the job was fixed the next morning; another in 2024 said Buccelli worked him in between other jobs within hours of calling to repair a corroded sink pipe. A 2025 reviewer put it flatly: quoted the lowest, done in one go.
Two things are worth weighing before you call. Google tells a different story than the directories do — 2.6 stars from just five ratings — and the two complaints behind it are specific. A 2022 reviewer described the drivers of one of the company trucks screaming at people over a parking space; a 2023 reviewer said the shop wouldn't install a tankless water heater the customer had bought elsewhere and pushed its own instead. Neither is about workmanship, but both are about how the business deals with people, and five ratings is a thin sample either way.
The other thing to know is that the 444-review record is one platform's, not two: Angi and HomeAdvisor publish the same profile, the same average and the same reviews in the same order.
Good call for everyday residential plumbing in the Southbridge–Sturbridge–Charlton area — leaks, faucets, water heaters, well pumps. If you already own the fixture you want installed, ask about that before booking.
Heard around town
On Nextdoor
ISO of a reliable plumber in a Charlton who actually follows through.Aug 2, 2026