SANTELLI PLUMBING AND HEATING

A recent customer who needed a new water heater said Wes and Doug were at the house within the hour. Santelli Plumbing and Heating names Southbridge as its service area, and it describes itself as a small family-owned business providing plumbing and heating for residential and commercial applications. Its Massachusetts plumber license, held by Wesley Santelli, is active on the state registry. Its BBB grade is A+, and Google shows 5 stars from 94 ratings. A recent customer said they came the same day, and the technician was quick with his diagnosis and fix and cleaned up well afterward. A recent customer noted that invoices are electronic and can be paid with Apple Pay. A 2026 customer said a Saturday emergency call was fixed in less than 1 1/2 hours. A 2025 customer wrote that Wes Santelli bought the practice of Blanchet Plumbing, that customer's old plumber, and that Wes and his team replaced a tenant's leaking water heater the same day. That 2025 customer also said there was no pushy sale when he checked the water heaters in two other units. A 2025 customer said they did rough and finish plumbing on that customer's new construction. A 2025 customer said Wes and Doug located a leaking component inside a dishwasher and helped find the replacement part on Amazon. A 2025 customer described a kitchen faucet installation and changes to the plumbing under a new sink after new countertops went in, with an emailed invoice paid online.