Verified record
BuildWorks General Contracting is a South Boston general contractor that describes its focus as remodeling, additions, and restoration work for homes and commercial buildings, and says it has been in business ten years under co-owner Paul Castellanos. The one detailed account on file is a stark one: a 2018 review on Houzz and BuildZoom describes a roughly $19,000 building job — replacing trim on about 45 windows, repointing masonry, and repainting the exterior — left unfinished for more than ten months. The reviewer describes crooked, gapped trim, at least six windows damaged during the work, missing caulk and paint that were part of the contract, and construction debris left behind for weeks. Both Houzz and BuildZoom show a 1.0-star average built entirely on that single review. There's also a licensing problem worth flagging before calling: BuildZoom reports that the company's Massachusetts construction supervisor license, #CS-110490, is inactive, and that the state's own registry showed it as cancelled at one point. The Better Business Bureau, by contrast, lists BuildWorks as a non-accredited business with an A+ grade, and its Houzz profile also lists OSHA 30, LEED, and mold-removal certifications alongside a home improvement contractor registration number. Given the gap between that BBB grade and the documented experience, plus the license status, anyone considering BuildWorks should ask directly about current licensing, get cleanup and finish-work terms in writing, and check recent local references before signing anything.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from BUILDWORKS GENERAL CONTRACTING, LLC.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000
Exceptionally poor quality, very little attention to detail, and did not finish a 1 week job after over 10 months. BEWARE!!!! They told a great story about wanting to partner with our building, doing ongoing work, and how they were willing to do all kinds of stuff. I called 3 references and they checked out. One of them told me to make sure to withhold money until the work was done - Thankfully we did for most of the work but not all. Here are the specific details of the work they were contracted to perform..... Not one single line item was totally finished while they checked their work independently. They asked for payment in full 5-6 times and the owner Paul didn't even realize that his partner Chris' team did not finish the work. They were not even close. Construction refuse left everywhere. Never cleaned up - I had to do it myself. In fact, during the actual work they didn't get a dumpster so there was trash everywhere. It took 3 calls for them to clean their own trash off of 2nd floor ledges that were otherwise inaccessible. Several items in the scope of work were not even touched. Doors installed improperly - Not square, trim left off, and they took a high quality door handle and replaced it with something that was $20. The door also looked like somebody had walked all over it by the time it was up, square, after many calls. I can still see daylight through part of the door when closed - Terrible quality. Conservatively, 100 contacts between calls and texts to finish the job properly. Many promises to finish that often ended in a no show on a committed date to finish. Complete disconnect in communication between Paul and Chris. It's as if one hand doesn't know what the other is doing. They replaced the trim on about 45 windows in our building. They damaged the interior of at least 6 when doing the work. No caulking on the windows and no paint which was part of their contract. This was never finished. Finished trim was installed with the rough side out. Gaps in the trim upwards of 1" where it wasn't square. Lots of cuts that were not square in general. It was a composite material used for the newly installed trim. It took about 6 calls and 2 separate visits to get them to put the plugs in the trim so it all looked flush. Masonry around the bottom of the building needed to be refinished. They did it but got the cement material literally all over the trim that they were supposed to paint. Never returned to paint 45+ windows and all of the trim installed. Never caulked the 45+ windows.
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1 change recorded — last scanned Sep 6, 2026.
Decks and porches5.0
Clients returning for 10 and 20 years5.0
Detailed craftsmanship5.0
Renovates century-old structures5.0