Verified record
Burgess Plumbing & Heating is a plumbing and HVAC contractor based in Tyngsboro, Massachusetts, working from 6 Old Kendall Road. The company holds an active Massachusetts plumbing license (2986-PL-C) and says it offers free estimates alongside licensed, insured staff. Google shows a 4.3-star rating from 12 ratings, though only a handful carry written detail. One reviewer described a fast, well-handled emergency water heater replacement, with the team walking through model and warranty options by phone before installing the same day. A separate 2022 review praised a straightforward phone estimate and said the crew didn't push for unnecessary work. Not every experience has been smooth: in a 2023 review, a customer reported trouble reaching the office, high prices, and unreturned messages after a product issue. Ask about current availability and get a written estimate up front, and confirm scope and pricing before work begins.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Burgess Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Mark and his team were great. The bottom of my water heater gave out and I needed a new one fast. They provided recommendations for models and solid warranty options over the phone and came out ASAP to install. Highly recommend!
Can get no one when I called. They are very expensive. Do not return several messages I left. Products fail and no warranty apparently
Reasonable cost, gave estimate over phone, quick appointment. Lenny was excellent. They didn’t push me for unnecessary work!
Specializes in
Also offers
Languages
1 change recorded — last scanned Sep 14, 2026.
Transparent diagnostics5.0
Quoted price holds5.0
Midnight and weekend help5.0
Broad plumbing and HVAC range5.0
Rapid response5.0
Repeat, years-long customers5.0
Broad project mix3.5