Bystrek's Oil Company says on its website that it specializes in diesel fuel deliveries, heating oil deliveries and repair of boilers and furnaces, and that it has been in business 70 years. Its stated service area runs through Middlefield, Meriden, Middletown, Durham, Wallingford, Cromwell, Haddam and nearby Middlesex County towns. A 2026 customer wrote that they left a message with a last-minute delivery request ahead of a snowstorm, got a call back within 30 minutes from Ed, the owner, and that he arrived 10 minutes later. A 2023 customer wrote that Ed had been maintaining their heating system for years. A 2023 customer wrote that the company never responded to a service call request. A 2023 customer said they called the emergency line, had no answer after 30 minutes and gave up. A 2021 customer who had just moved to the neighborhood and run out of oil wrote that they were told a night delivery was for existing customers and that they would have to call in the morning, leaving them without heat on a cold night.
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Outstanding service! I called Bystrek’s Oil Company with a last-minute delivery request ahead of the snowstorm this weekend and was blown away by how quickly they responded. I left a message on the answering line and received a call back within 30 minutes. I spoke with Ed, the owner, who was incredibly kind and professional — and he arrived just 10 minutes later! Truly above-and-beyond service when it mattered most. Reliable, responsive, and top-notch customer care. This is exactly the kind of dependable local service you hope for, and I would absolutely recommend them!
Highly recommend. Ed is very dependable and his service is excellent. He's been maintaining my heating system for years and I feel confident that if anything goes wrong he can fix it. Thanks Ed!!
Never responded to service call request
Called their emergency line and no answer 30 mins after just gave up on them.
I normally never give reviews. Just moved to the neighborhood and had no idea I ran out of oil. Called to see if I could become a customer and get oil. They said not until the morning. If you were a customer you would be able to get a night time delivery. I said great sign me up. They then told me not tonight you would have to call in the morning. No heat on the 1st really cold night of the year with children and them not wanting to accommodate??? I thought this was a family company? Very disappointed and they lost a customer by how they handled that call.
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1 change recorded — last scanned Oct 8, 2026.