Cape Cod Appliance Service

Cape Cod Appliance Service is a family-owned repair shop based in Sandwich that says it has served Cape Cod and the South Shore since 1979 (the company's own website structured data separately lists 1978), with a Better Business Bureau A+ grade and factory authorization to service Sub-Zero appliances. It covers the range of major kitchen and laundry appliances — dishwashers, dryers, ovens, ranges, refrigerators and washers — including high-end brands like Sub-Zero and Bosch. The strongest thread across dozens of Google reviews is specific, named technicians solving hard problems. In August 2023, a reviewer described JR Sullivan completing maintenance on an aging Sub-Zero and then diagnosing and fixing a Dynasty oven that several other appliance repair companies had refused to even look at. In December 2024, a reviewer said Bob had an induction range with a locked oven door fixed before the customer finished introducing themselves, and a January 2025 review described Bob updating outdated software and installing a new filter system in a Sub-Zero refrigerator. Several customers describe long relationships with the company — one said they'd used it for over a decade, another for decades. Responsiveness also comes up often: reviewers describe same-day emergency visits, and a June 2026 review noted the company came within days on a Sub-Zero refrigerator repair after the appliance's own retailer quoted a three-week wait. The recurring complaint, though, is about billing for diagnosis. A 2026 review said the company charges $140 to diagnose a problem even when the customer already knows what's wrong, then bills again for a return trip with the part. Two reviews from August 2025 described being charged for short visits — one for leveling a dishwasher and being told to buy an oven ignitor at a dollar store, the other over an unresolved dishwasher leak — that customers felt delivered little for the price. A December 2024 review said a $370 dryer repair failed after a day and the company wouldn't refund it despite a parts-and-labor warranty, and a March 2022 review described being told a two-year-old washer's part wasn't worth fixing, only for the customer to find and install the $25 part themselves in ten minutes. Google shows a 4.2-star average from 68 ratings, and in the past six months the company had seven reviews with one negative — in line with its longer history of mostly strong technician praise alongside a recurring cluster of pricing complaints. For routine or high-end appliance repair this is a long-established, broadly trusted shop; it's worth asking upfront exactly what the diagnostic fee covers before booking.