Cape Cod Appliance Service

Two names keep showing up across four years of Google reviews for Cape Cod Appliance Service: Bob and Dan. The company repairs home appliances on Cape Cod — refrigerators, dryers, dishwashers, ovens, ranges — and the reviews describe the same shape of visit over and over: a call in the morning, a technician at the door the same day or the next, the problem explained in plain language. Speed is the through-line. One customer called at 8:30am and had a technician by 1:30 that afternoon; another said a Speed Queen dryer with no heat was diagnosed and fixed within an hour of a next-morning visit — faster, they noted, than the appliance store where they'd bought the machine. A 2022 review describes a freezer that quit one morning being fixed the same day it was called in. The loyalty runs deep — several reviewers say they've used the company for a decade or more, and a 2023 review recalls a neighbor's recommendation "many years ago" that turned into an ongoing relationship. That same year, a Sub-Zero and a Dynasty oven that "several other appliance repair places had refused to even look at" both got diagnosed and fixed. When a fix doesn't hold the first time, a recent review describes a free second trip for a frozen ice-maker line, and a 2025 review describes the same for a washer with a bra wire tangled in the drum — no extra charge either time. The recurring complaint, appearing in reviews from 2022 through this spring, is the diagnostic fee. Several customers describe paying $140 to $185 just to have a technician look at the problem, occasionally ending in a recommendation to replace the appliance rather than repair it. In a 2022 review, one customer said a technician called an actuator repair "wouldn't be worth fixing," then found the $25 part online and installed it themselves, calling the visit "a $170 bill for NOTHING." A separate 2024 review describes a $370 dryer repair that stopped working after a single day, with a refund refused despite what the reviewer describes as a parts-and-labor warranty. Its Google page reads 4.2 stars from 68 ratings, and its BBB profile carries an A+ rating with accreditation. This isn't a fly-by-night operation — it's a long-running, name-recognized local shop — but the diagnostic fee is worth pinning down before the truck rolls: what the visit costs, whether it credits toward the repair, and what happens if nothing gets fixed. For a straightforward repair on a fridge, dryer, dishwasher, oven or range, it's the company Cape Cod homeowners keep calling back, technician by name.