Casella Waste Systems

"It is IMPOSSIBLE to get a hold of these people." That July 2026 Google reviewer, moving out of state from Windham/Salem, NH, wrote of calling every day for a week to cancel, sitting on hold for hours, and driving to both Salem locations only to find empty unlabeled buildings. Casella Waste Systems runs residential and commercial trash collection, recycling and dumpster rental, by its own description, with an address on Pelham Road in Salem, NH. On Google it sits at 1.9 stars from 84 ratings, and each of the five Google reviews written between June and August 2026 describes trouble reaching the company. Three of them, from June and July 2026, describe trying to cancel service through long holds or with no one to reach. A July 2026 customer paid for appliance removal and wrote that it was never picked up and no refund came. Missed pickups come up again and again in the older reviews. In March 2026 a customer described a missed scheduled pickup, a two-week wait for the next one, and a promised call back from a customer service manager that never came. In June 2025, one Derry customer wrote that after Casella bought Pinard, trash went three weeks without pickup before reps said service to the house had been discontinued; another reviewer that same month wrote that the company had gotten rid of its smaller trucks and would no longer service their street. Billing is a separate thread: a September 2025 reviewer wrote of still being charged months after cancelling, despite four emails and two phone calls. Earlier reviews, from 2023, describe barrels left in the street and a reduction in recycling pickup from weekly to bi-weekly after Casella acquired State Line. There are kinder accounts. A 2025 Nashua reviewer thanked the crew who smile and wave, and another 2025 customer of four years called the service very reliable and flexible about changing pickup weeks for vacations. In a 2024 review, a customer watched a worker gather up trash that crows had strewn across the road, using the barrel cover as a dust pan, and in another 2024 review a caller said a rep named Taryn was helpful and patient.