castle fencing llc

A fence delivered six weeks late, sliding boards and a gate that would not open fully were the complaints in a November 2024 Google review of Castle Fencing. The customer said repeated calls and texts preceded delivery and described poor communication. Castle Fencing is based in Hooksett, New Hampshire; BBB lists residential and commercial fencing in vinyl, chain link, split rail and wood, along with gates. Three earlier customers also described problems with installation or follow-up. In December 2021, a customer whose fence was installed through Lowe’s said installers first arrived before the fence had been delivered, then returned without warning. The customer described metal cutting at 7:30 on a Sunday morning, two missing caps, a gate that would not close and insufficient tension along the bottom of a fence intended to contain a dog. They said they could not get a return call from Lowe’s or the installers about repairs. A January 2021 HomeAdvisor customer praised communication before the work but said many fence sections became loose and leaned before winter. That customer had reinforced most sections and expected more repairs in the spring. In October 2020, another HomeAdvisor customer said promises were not fulfilled after payment and multiple calls went unanswered. Other customers described installations and scheduling that went well. In July 2023, a homeowner credited Bianca with easy communication and scheduling for a backyard fence, and Jay and his team with a professional installation and respect for the yard. An April 2022 customer said Castle arrived on time for the estimate, took accurate measurements and produced a fence they were pleased with. An August 2019 customer said work started when promised and praised the finished job. An older June 2017 HomeAdvisor account described responsiveness, staying within the customer’s budget and accommodating changes to the project’s scope. The written customer accounts run from 2017 through 2024. Google lists a 3.6-star average from eight ratings, while HomeAdvisor lists 4.0 from six ratings. BBB identifies Castle as a non-accredited Hooksett fence contractor; HomeAdvisor also advertises deck and pool installation alongside fencing.