Chair City Oil and Heating

Chair City Oil and Heating is a heating-oil delivery and HVAC service company at 525 Main St in Gardner, Massachusetts. The company's own site states it offers free estimates and 24/7 emergency service. Google shows the company at 4.8 stars from 209 ratings. Reviews from 2022 through 2026 describe long customer relationships: one reviewer said their parents were customers for 50 years and they themselves for almost 30; another said their family has used the company for over 50 years; a 2022 review from a customer of over 30 years described the company cleaning and servicing their system, delivering oil, replacing outdated equipment, and installing new services in an addition; and a 2024 review said the company has kept a heating system running for over 20 years. Specific jobs described in reviews include a hot water tank repair by a technician named Simon, who came the same day and also caught a second issue; a hot water tank replacement completed quickly; a new boiler installed in 2023, described in a 2024 review; and, for a couple who bought a house in 2023, an oil tank replacement, tank fill and furnace service completed the same day. A 2023 review described a technician named David responding within two hours to fix a broken heater and walking through basic maintenance; another 2023 review described a technician named Simon evaluating a malfunctioning radiant heat system after other providers had offered more expensive options. Not every review is positive. A recent review described a rude, argumentative phone interaction with a staff member believed to be named Pam. Two older reviews describe friction with after-hours calls: one from 2025 said an on-call visit would cost $190 or more, and one from 2024 said an after-hours employee could only deliver 15 gallons after a promised same-day delivery charge waiver.