Chenette Plumbing & Heating

Chenette Plumbing & Heating is a family-run South Shore shop that says it's been in business since 1973 — the Better Business Bureau backs the tenure with 53 years listed and an A+ rating — and several customers have their own long histories with the company: a 2023 review describes 15 years of use, and a 2022 review describes nearly 20. The positive side of the record is genuinely detailed. A late-2025 review described a water heater swap where the crew called ahead, arrived quickly, and left the area clean; a 2024 review credited a technician named Tyler with rearranging his schedule to minimize how long a kitchen sink was out of commission; and long-time customers describe furnace troubleshooting and old-faucet replacements handled reliably and reasonably priced. But the record from 2021 to 2024 also carries a real pattern of complaints that pulls hard against that picture. The most serious, from a 2022 review, describes a bathroom renovation that stalled mid-project: after a special-order tub finally arrived following a supply delay, the company stopped responding to calls and emails, and the reviewer says the tub sat unused in their living room for about a year before they gave up and looked elsewhere. Separately, reviews from late 2023 and 2024 describe unresponsive or rude phone and office interactions — one long-time customer says a receptionist was combative about a missed callback, and another lost out on a gas boiler installation after being treated rudely on the phone. A 2023 review also describes being charged $2,300 for ten hours of labor after a promised same-day finish slipped to the next day. One more thing worth confirming directly: the company's Massachusetts plumbing license, checked against the state registry, currently shows as expired. Chenette clearly has decades of real, satisfied repeat customers and can do careful, well-regarded work — but the communication and follow-through complaints are specific and recent enough to take seriously. Get a firm timeline and current licensing status confirmed in writing before committing to anything beyond a small job.