Chimcare Cambridge

Chimcare Cambridge is a high-volume chimney outfit — 297 reviews on file since 2024 and a 5★ average from 345 Google ratings — built around the everyday chimney-repair calls: a cracked crown, flashing pulling away from the brick, a rusted-through cap. Many reviews name a specific technician doing a specific job: Leo rebuilding flaking brick sections and sealing them, David replacing step flashing and counterflashing around a roofline, and Shlomo rebuilding a cracked crown and fixing up the roofline, described as quick and thorough about explaining the work. Others describe a firebox rebuild with cracked bricks replaced and sealed, a new chase cover installed to stop a draft, and a smoke chamber cleaned out to fix a fire that wasn't drawing right. Worth knowing: a striking share of the reviews land in same-day clusters with near-identical phrasing — five dated 2025-12-11 and six dated 2025-07-09 all open with variations of "great customer service, thank you guys" — a pattern that raises real questions about how organically that praise arrived, even though the underlying jobs described elsewhere look genuine. The Better Business Bureau currently grades the company F, with three complaints on file. Two individual Google reviews back up real friction: a 2025 review described a $3,500 quote to replace $600 worth of parts in a gas fireplace, versus an $850 quote (parts included) from another local company, and a separate 2025 review described a scheduled 2-4pm appointment window that ran to 4:45 with no notice. The specific repair work described across many reviews looks solid, but given the BBB record and that pricing complaint, get a firm written quote before any repair — especially anything beyond a routine cleaning or cap swap — and confirm the appointment window in writing.