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Typical Greater Boston range for this kind of work, from regional averages — not a quote from city plumbing LLC heating & A/C. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
City Plumbing is an East Bridgewater outfit people call when a water heater fails — a leak, a warranty swap, a unit that won't fire up anymore. Its seven Google reviews, running from 2022 to 2025, are unanimous, and most describe the same kind of call. In a 2024 review, a homeowner said a home-warranty company sent the crew after a leased water heater failed, and it was swapped within two hours under the warranty; another 2024 review credits technician James Jones with scheduling a Friday-morning visit after a Thursday-night call and keeping the homeowner posted until the work was done. A 2025 review describes a similar warranty repair where the crew also corrected venting a previous installer had gotten wrong, and a 2025 reviewer called the company "punctual, honest & knowledgeable." A 2024 review from a customer's adult child in Brockton says James walked the family through maintenance and pricing options on the spot, and a brief 2022 review notes the same customer had used the company twice, both times with same-day service. Its Massachusetts plumbing license is active under the company's own name. Its BBB file carries an A+ grade, listed under heating and air conditioning, and it averages 4.9 stars on Google from 11 ratings. It's a strong call for a water-heater emergency or a warranty-covered repair, backed by a multi-year run of five-star reviews.
Punctual, honest & knowledgeable. I wouldn't hesitate to call them again!
I highly recommend City Plumbing. My water heater is leased and it was leaking. They sent City Plumbing out to assess and fix it. They were wonderful. They explained what needed to be done and what vents needed to be replaced because they weren’t done properly when the original water heater was put in. They were very responsive to questions, very professional and very friendly. I highly recommend them and though I hope I don’t have to use them again, I would definitely call them again.
I recently had the pleasure of working with City Plumbing LLC in East Bridgewater, MA, and I can't say enough good things about my experience! From the moment I reached out, their responsiveness was impressive. They were quick to schedule an appointment and kept me informed every step of the way. When Mr. James Jones arrived, he brought a fantastic blend of professionalism and a personable touch. He took the time to explain everything he and his equally knowledgeable apprentice were going to do, making the whole process transparent and stress-free. It was refreshing to have someone who not only knew their stuff but also made me feel comfortable and valued as a customer. In just an hour, they wrapped everything up efficiently, leaving no mess behind. Their attention to detail and commitment to quality work truly stood out. If you’re in need of plumbing services, I highly recommend City Plumbing LLC. They’ve definitely earned my trust and appreciation!
I called my Water heater leasing company AHS and they sent City Plumbing and they came asap replaced it under the warranty and lease agreement within 2 hours , all I paid for was up to code parts . The service guy was so professional and kind and did an incredible job. I will definitely call City Plumbing for any needs I in the future and tell all my family and friends. Thankyou James Jones for an exceptional job.
Excellent communication: professional, quick responses and clear explanations of the work being done. I talked to James on a Thursday night to schedule an appointment to have my water heater replaced and he was at my house Friday morning. I was pleasantly surprised. Other plumbers I’ve dealt with typically book appointments a week or two out. He arrived on time and did a great job! I wasn’t home but James kept me updated about the project until it was complete. He will definitely be my go to plumber from now on!
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1 change recorded — last scanned Sep 18, 2026.
Persistent problem-solving5.0
Rapid emergency response5.0
Fast next-day response5.0
Handles complex retrofits5.0
No-surprise, reasonable pricing4.5