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Closet Factory - Boston designs and installs custom storage systems for closets, home offices, pantries, garages, Murphy beds and other rooms. The Wilmington company is BBB-accredited with an A+ rating, and the national Closet Factory site says the brand has operated since 1983 with more than 60 North American locations. Recent Google reviews are overwhelmingly positive: homeowners describe on-time installations, clear communication, careful crews, thoughtful designs and finished spaces that improved how they use their homes. Google lists 4.9 stars from 335 ratings, while Houzz lists 4.2 from five. There is one recent negative Google review dated July 15, 2026, and an older Houzz review from 2016 describing installation delays, design problems and uneven hardware. The large volume of newer positive reviews makes that an important exception, but confirm the design details, installation schedule and correction process before signing. The company is a reasonable fit for custom storage work where design and installation are part of the same project. Ask for the final drawings, materials, timeline and warranty terms in writing.
“Visited one of my favorite clients/business owners, Bill Pugh of Closet Factory Boston today and had the opportunity to attend their quarterly sales meeting. Great team!”
brought in 3 closet companies for our mashpee cape house, but Laurie had the best vision, easiest to work with, and really made the space great.
organized, quick and clean
Let start at the end: I would definitely recommend Closet Factory out of Wilmington. Service was on time; product quality is exactly as expected; workmanship was very good -- Nick and Robert were knowledgeable and focused on completing the work perfectly. They also kept the work area very clean at the end of each day. They said we needed two days and the project completed on time and on budget. Friendly and supportive service - shout outs to Kerri, Nick, Angela and Robert - from design to install to follow up. My only regret is that I waited too long to do this project! Thank you Closet Factory.
We are very satisfied with the process and outcome of our project. From design team, Amy, to our installation professional, Rafael. Both were a pleasure to work with and Rafael did a great job on the installation. He was timely, professional, and took great care of our space during the process. Thank you to you both!
Absolutely wonderful products, fantastic dedication design service, and the nicest people. Ask for Heidi!
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2 changes recorded — last scanned Sep 11, 2026.
Careful prep for clean finishes5.0
Brings finish samples on site and reworks plans5.0
