Verified record
A refrigerator noise led one Cluett’s customer to call for service—and get help before booking a visit. In her June 2026 review, Anna Henderson described a loud buzzing or motor noise from a GE refrigerator and concern about a possible electrical issue. A family member in the home was oxygen-dependent and unable to walk, making a possible fire hazard especially worrying. The woman who answered the phone listened to the description and suggested that the unused ice maker might have been accidentally switched on in an overpacked freezer. Henderson checked, found it on and switched it off; she said the noise had not returned. She also said the service call would have cost $129 and credited the phone help with avoiding that visit. Cluett’s is at 3 Mechanic Street in Ware. Its BBB description says it provides home appliances, including laundry equipment, refrigerators, cooking ranges, dishwashers and outdoor cooking products, and assists with delivery, installation and maintenance. The company reports 16 years in business and lists Chicopee, Leicester and Wales as service-area towns. It is BBB-accredited with an A+ grade, and Google lists 4.5 stars from 130 ratings. A May 2026 customer thanked Christina for help and said they restored the ice and water functions on a Samsung refrigerator by holding the lighting button for three seconds to release the child lock. A June refrigerator-delivery customer praised Josh and Anthony’s knowledge and courtesy. Another June reviewer said they had bought appliances there for years, praised prices and support for their purchases, and described the store as a locally owned family business. An April reviewer who worked for a company with more than 100 tenants praised staff assistance, appliance selection and delivery service.
“Cluett’s”
I called Cluett’s Appliance Service today because my GE refrigerator was making a loud buzzing/motor noise and I was concerned it might be an electrical issue. We have a family member in the home who is unable to walk and oxygen-dependent, so we take anything that could be a fire hazard very seriously. The service call would have cost $129, but before scheduling an appointment, the woman who answered the phone took the time to listen carefully to what was happening. Based on my description, she suggested that the ice maker, which is not set up, may have accidentally been turned on due to an overpacked freezer( which mine is). That this can create a similar noise in some refrigerators. Sure enough, I checked the freezer, found that the ice maker was turned on. I turned it off, and have not heard the noise since. She could easily have scheduled the service call and charged me for a visit, but instead she helped me solve the problem over the phone and saved me both money and a lot of worry. Honest businesses like this are hard to find. Because of her kindness, honesty, and willingness to help, Cluett’s will be the first company I call for appliance repairs in the future. Thank you for the excellent customer service! Anna Henderson
We had our refrigerator delivered today and Josh and Anthony were outstanding!! Knowledgeable, courteous, and professional. They are both an asset to your company.
These people are the best! Excellent Service and best prices around. I've been buying appliances there for years. They have always been offered any support i need for of ALL my purchases. So they are my "go to" appliance store. Plus being a locally owned, family business? Aces!
Thank you Christina for all your help. My Samsung refrigerator is working again…I discovered the child proof lock on the panel on the “lighting” button, pressed for 3 seconds and the lock that was appearing clicked off. My ice and water are now working again and I wanted to thank you for your help. When I need a new refrigerator, you will be the first person I contact! ♥️
Their staff is very knowledgeable and always willing to assist in your appliance needs and inquiries. They also have a great stock online that has an exceptional delivery time and service. I work for a company with over 100 tenants and they always hit the mark with their service and selection
Specializes in
Service area
Languages
2 changes recorded — last scanned Oct 1, 2026.