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Cool Comfort Services is a Plymouth heating and air conditioning business, and customers write to thank Stephen, or Steve, by name. BBB lists it as a sole proprietorship with 5 years in business. It holds 4.4 from 39 Google ratings and 2.8 from 4 on Angi, and its written reviews run from 2021 to 2025. The good reviews are about no-heat emergencies. In a January 2022 review, a household that woke to 43 degrees on the thermostat had Steve there in just a few hours to fix the furnace. A February 2025 customer said Cool Comfort was the only company with a human answering for emergency repair, and that Stephen and his helper had all the parts on the van and repaired the heat after hours. In a February 2023 review, a customer described a Daikin heat pump system plus a ductless mini split for the room over the garage, with Stephen helping on the Mass Save paperwork. The complaints are about deposits and installs. A December 2022 reviewer said the company took a 15k deposit for a heat pump system, never purchased supplies, missed the installation dates and had not refunded it, and that police are involved. In July 2022, a Google reviewer said Stephen cashed a $5500 deposit check 4 months earlier, missed 3 appointments and had not done the work. On Angi, a June 2022 reviewer said they paid over $5000 as a down payment for a heat pump on March 8th and three months later had sat through 3 no-show appointments. A December 2022 reviewer said an LG system went in where a Daikin was agreed, that the warranty was never sent, and that the Massachusetts Attorney General's office had asked Stephen Lodge for it as a mediator without an answer. A November 2023 reviewer said the system was not wired correctly and the drain was not properly installed.
Cool comfort came over on time and did a very professional job reasonable pricing would recommend to anyone for any heating and air conditioning service or install
I would definitely recommend Cool Comfort for any Heating or Air Conditioning issue you might run into. Cool Comfort was the only company that had a human answer for emergency repair. Stephen and his helper came out and diagnosed the heat quickly and gave me a couple options for repair for me to choose from. All parts on van with them and repaired quickly and efficiently. So happy I was able to hire them to inform me and repair my heat after hours. Best service guys for heat and AC around Plymouth, Ma
Late night emergency service call. Stephen was great! Very informative and professional. Will gladly recommend him to anyone who needs heating and cooling work done.
The whole experience was a nightmare from beginning of project. System was not wired correctly and draining was not properly installed. We now have company replacing the circuit board because of faulty wiring. Only a few months of working which the tech was surprised it ran at all. Please be forewarned. Do not want anyone else going this terrible experience.
Cool comfort Heating& Air were very professional and knowledgeable. They came out and repaired my heating system to get me by until they came back to install the Daikin Heat Pump system. Very pleased with the new air source heat pump system, very quiet and balanced. The bonus we were able to get was a ductless heat & ac mini split for the room over garage, not to mention was Stephen helped us with the paperwork so we could get the $10,00 rebate from Mass Save, and use financing to keep payments low. I would def recommend these guys, very trustworthy and knowledgeable.
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3 changes recorded — last scanned Sep 19, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Cool Comfort° Services Heating & Air. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Solves stubborn problems5.0
Heat pumps and mini-splits4.6
Multi-trade reliability4.5
