Cool Comfort° Services Heating & Air

Cool Comfort Services Heating & Air is a Plymouth HVAC operation built around one name — nearly every review, good or bad, is a story about owner Stephen (Steve) Lodge personally showing up. Google shows 4.4 stars from 39 ratings, and the written record on file runs from 2021 through 2025. The strongest thread in the positive reviews is speed on cold-weather emergencies: customers repeatedly describe waking up to a 43- or 44-degree house and getting Stephen there within a few hours, sometimes the same night. Several 2022 reviews describe full heat-pump conversions — Daikin mini-splits, ductless systems, and help securing Mass Save rebates worth thousands of dollars — set up with financing to keep payments manageable. Reviewers from 2021 and 2022 also describe him drawing diagrams and walking through the diagnosis before recommending a fix. The same years carry five separate one-star accounts worth taking seriously. In a 2022 review, a customer says a promised Daikin system was swapped for an LG unit with no warranty ever provided, and that Stephen stopped responding to calls and texts once the equipment failed. Another 2022 review describes a $15,000 deposit for a full heat-pump system with no supplies purchased, no installation, no refund, and police involvement. A third, also from 2022, says a 2021 heating install never worked correctly and that repeated requests to fix it were refused. A fourth 2022 review describes a cashed check followed by missed appointments and no further contact over roughly $5,500. And a 2023 review describes a system that was wired and drained incorrectly, needing a circuit-board replacement after only a few months of use. This is a contractor whose record splits sharply between customers who got fast, well-explained emergency repairs and customers who describe being left with unfinished or non-functioning installs and no follow-through. Get equipment brand, warranty terms, deposit terms and a written timeline in writing before any large job, and ask directly about the complaints above.