Cousins Fuel Oil, Heating & Cooling

Cousins Fuel Oil, Heating & Cooling says it has supplied fuel oil heating and central air conditioning in Bristol, CT and surrounding areas since 1987, and describes itself as locally, family and veteran-owned. Its BBB profile describes residential and commercial delivery of fuel oil and propane along with boiler and furnace installations, water heaters and central A/C work, and it carries an A+ BBB grade. A recent Google customer said Shiela worked around their schedule and that technician Adam was knowledgeable and precise. A 2026 customer said Cousins came through during an emergency on the coldest day of the year, when no one else in the area would help, and did everything it could to make sure they had heat. A 2025 customer whose previous oil company was nearly 2 weeks backed up said that, within 30 minutes of requesting emergency service from Cousins, the tank was being filled. A 2025 customer who ran out of oil on a Saturday night said that on Sunday morning Peter was there filling them up within an hour. A 2023 customer said the company replaced an oil furnace with a Weil McClain UO3 model, took out the permits, passed inspection the first time and finished in one day; that customer said they now use about half the oil they used with the old boiler. A 2023 customer said Cousins put in a new central air conditioning system and furnace, and that their electric bill had dropped. A 2025 customer who called about a furnace churning out black soot said a technician came out the next day and spent 2 to 3 hours diagnosing it and vacuuming soot, but no replacement quote followed, and their credit card was charged a little over $500 after they had been told $189. A 2025 customer who asked for an estimate said none arrived and that the company drove over a large portion of their lawn while exiting the driveway. A 2022 customer whose boiler the company had serviced since December 2020 said the secretary was rude, that the company demanded over $500 in cash before coming out again, and that a competitor told them the boiler had never been cleaned. Connecticut lists its S7 heating licence, HTG.0391907-S7, as active, held by Cousins Oil Co Inc.