Crescent Plumbing & Drain

AVOID THIS COMPANY AT ALL COSTS!!! I had my boiler replaced by this company, and the experience has been beyond frustrating. Here’s what happened: 1. The plumber who came to do the work tried to pressure me into agreeing to unnecessary additional work outside of the company for a “discount.” Completely unprofessional. 2. When I contacted the company to ask when the work and inspections would be completed, they told me they didn’t even know I wanted inspections done! This delayed everything and only got resolved after the City of Malden was ready to intervene to ensure the required inspections were scheduled. But the worst part? I now have NO heat in my bedroom (the farthest radiators from the boiler): • The plumber suggested replacing all air vents—I did. No improvement. • I was then told to close all the air vents except for the ones in the bedroom—still no improvement. • Next, I was instructed to remove the vent from the bedroom radiator, which resulted in water gushing out of the vent hole. • Finally, I was told to ensure the radiator was leaning back toward the wall—it already was. When I asked why I didn’t at least have the same heat distribution as before the boiler replacement, the plumber told me I was being “ridiculous,” said it wasn’t their problem, and hung up on me. I paid $16,000 for this project, and now I’m stuck using a space heater in my bedroom. Worse, I can’t call anyone else to work on the boiler until spring. Avoid this company at all costs if you expect professionalism, follow-through, or basic respect. I am actively seeking legal advice and would strongly recommend finding someone else for your boiler or heating needs. This was a total disaster.

Extremely rude. Needed a vanity replaced and as soon as I mentioned considering keeping the current faucet, they were ready to hang up saying "Not interested".

I had a phenomenal experience with Crescent Plumbing & Drain. I had a water heater in Medford that needed to be replaced immediately. My home warranty company assigned it to Crescent. Their rates were the most competitive that I saw (as I also did my own research for competitive rates). They were available two days later but when I told them it was urgent, they squeezed me in the next morning at 7 am and completed the job the same day. I had a great experience. Elizabeth did a great job communicating with me and keeping me updated. She was very patient and generous with her time and addressed all my questions and concerns. Ken did the work, and while he was replacing the heater, he noticed some other work that required follow up soon and was kind enough to point it out and take pictures for my awareness. I’m grateful to have worked with this company and would definitely use them again. I highly recommend.

Assigned to a home warranty case to fix my water heater but claimed they had not received any paperwork. Then started insulting me over the phone. Typical lowlife contractors. They are also NOT open 24 hours, at 4:30pn on a weekday they claimed they were closed. AVOID LIKE THE PLAGUE.