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Lovett Plumbing & Heating is an Arlington plumbing and heating company with a BBB A+ grade and 23 years in business, and most of its good reviews name Charlie. In a 2022 Google review, a customer whose hot water tank failed on a Saturday morning heard back in five minutes, chose a tankless system after talking options with Charlie, and had it installed by Charlie and Ryan in under four hours on Monday. Another 2022 reviewer said the two removed an old boiler and installed a new one in less than four hours, and a third had a water heater replaced the morning after calling. One longtime customer, writing in 2022, said Charlie installed a boiler and water heater in 2017 at a price well below other quotes, and has since helped troubleshoot problems by phone and video at no charge — though emergency help came at a premium. In 2023, reviewers described a no-heat emergency call and a washing machine problem diagnosed carefully and fixed at a fair price. The complaints center on cost and callbacks. In a May 2024 review, a customer said replacing a leaking faucet took three and a half hours at $270 an hour plus multiple fees, which they called outrageously expensive. Two 2023 reviewers said their calls or texts went unanswered. Google shows 4.5★ from 32 ratings. The company's Massachusetts plumbing business licence, #2894-PL-C, is expired on the state registry.
Lovett I don't usually take the time to do reviews, but I feel compelled to do it now because of the outstanding integrity that this company and its employees have demonstrated. I didn't personally hire lovett for problems with my plumbing; however my daughter just lived through two years of backed up waste clogged pipes, and broken pipes while the property owner of the park refused to take responsibility for paying for the repairs and insisting that my daughter come up with thousands of dollars to fix a mess they insisted was caused by my daughter and her family. I am so impressed with Lovett Inc. plumbing company because even though they are contracted by the manufactured park owners for plumbing issues, they are honest and fair to the homeowner. Thank you David and Greg for being the absolutely honest and fair business owners who finally got my daughter squared away and for finding the root of the problem and fixing it! I recommend this company with no hesitation!
Really horrible people.
Great service, quick response and Competitive pricing. Highly recommend Lovett plumbing.
It was literally outrageously expensive - we had to pay multiple fees and then $270 an hour. The plumber who came just changed a leaking faucet - it took 3,5 hours at $270 an hour plus the other fees - that is just robbery because we were desperate. The plumber kept saying taking out the old faucet was complicated - maybe it was, but he also struggled with nearly every part of the process. He was nice, and the faucet was replaced but it was insanely expensive.
Tried reaching out a couple of times and all I get is a voicemail. I have contacted other plumbers who at least have the courtesy to reply and say they can't take any more work at the time. This guy can't be bothered to reply. Very unprofessional.
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1 change recorded — last scanned Sep 8, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Lovett Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Water heater and boiler installs5.0
Midnight and weekend help5.0
In business since 19644.3
Fast heating calls3.6
