CROSS TIE CONSTRUCTION LLC

Cross Tie Construction has been building custom homes in the Plainville area since 2009, and the record for them is a consistently strong one: an A+ with the Better Business Bureau, a 4.9 out of 5 average across nine Houzz reviews, and a company built by Rick O'Brien and Bob Meeks, who bring more than 80 years of combined residential-construction experience to it. What comes through again and again in the written reviews — all dated between 2014 and 2017 — is how closely the company works with clients through a full custom build: homeowners describe Rick and Bob personally helping set realistic budgets, monitoring cost and scope through construction, and being "extraordinarily helpful" from initial concept to finished home. A 2015 reviewer called them great to work with from design through completion; a 2014 account credits them with keeping a full custom build finished on time and within budget, with subcontractors executing to code throughout. The one dissent in the record, a 2016 review, is worth reading closely rather than skipping past: that homeowner was unhappy with the quality of a painter and an electrician subcontracted on the job, but noted that once they raised it with Rick and Bob directly, both subs were swapped out for acceptable replacements — a real complaint, but one the company responded to and fixed. The same reviewer had used Cross Tie for two projects by that point. Cross Tie lists a Massachusetts construction license (MA 018456) on its Houzz profile — a directory claim, not something verified here — and its BBB profile confirms the same 17-year tenure the company states on its own site, with no complaints on file there. For a homeowner planning a ground-up custom build or a substantial renovation in southeastern Massachusetts or northern Rhode Island, the record here is unusually deep for a company this size: nine written accounts spanning several years, mostly full custom-home builds, with one flagged subcontractor issue that got fixed rather than ignored. Worth asking directly which subcontractors they're using on trades like electrical and painting, given that 2016 account, and confirming the license is current before signing.