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Custom Floors is a Rocky Hill flooring and tile store with a 4.8-star Google rating from 29 ratings. Its website lists carpet, hardwood, laminate, tile, luxury vinyl, natural stone and area rugs. A recent customer says Custom Floors in Rocky Hill was hired to tile two bathrooms and a shower, install hardwood upstairs and plank floors downstairs. In a 2024 review, a customer described the remodel of an 85-year-old bathroom: Carolyn helped choose the wall and floor tile, Greg reframed the tub area to allow for new plumbing, created a custom niche and did the tiling, and Mike came by regularly to check on the job. That 2024 customer said they later had the company return to replace the flooring in their den. A 2024 customer said Custom Floors installed porcelain tile on the kitchen floor and entry area and backsplash tile above the countertops, and that a major issue during the floor installation, which the customer said Custom Floors did not cause, was handled quickly at no extra charge. That customer said the entire project was done on time. A 2023 customer said they had stairs redone and new carpet installed. A recent customer, hired for a carpet job, says promises were repeatedly made and not delivered and the carpet still is not installed, and warns that appointments are arranged by the customer.
I hired Custom Floors because of all the positive feedback here. Unfortunately, my experience has not lived up to the accolades. Repeatedly over, promised and undelivered. I still don’t have my carpet installed. Appointments are arranged by the customer so if you hire them be prepared to do a lot of the legwork yourself.
Custom Floors in Rocky Hill was hired to tile two bathrooms, shower, install hardwood up stairs and plank floors downstairs. The level of expertise and professionalism exceeded my expectations. Highly recommended!
Great customer service
Unbelievable Service!!!! The craftsmanship surpassed anything that i could of imagined. Thanks Leslie and her crew.
If I could give Custom Floors 10 stars, I would! Our 85-year-old bathroom desperately needed a makeover, and I had never undertaken a remodeling project before. The staff at Custom Floors patiently and expertly took me through the entire process, with stunning results! Everyone at Custom Floors is extremely knowledgeable, professional, and helpful. Carolyn understood what I was looking for right away and led me through their gorgeous selection of tile to find the perfect combination of wall and floor tile for our bathroom and introduced me to the lovely idea of adding a niche in the shower. Leslie was incredibly supportive, helping me to fine-tune the plans right down to obtaining the beautiful Carrara marble threshold that I chose. Leslie and Mike took the time to explain the entire process to me and worked to schedule the job when it was convenient for our family. The entire remodeling job went incredibly smoothly. Everyone who entered our home was an expert who treated it with respect. The demolition team was unbelievably tidy and took special care to leave our beautiful original tub unblemished. Greg did a great job of reframing the tub area to allow for new plumbing and created a custom niche for me. Then he proceeded on a masterful tiling job. My home is older and not everything is square or true, but he took on the difficult task with patience and expertise, and the results are gorgeous! Throughout the process, Mike came by regularly to check on the job and interface with the team, including our plumber, and each phase progressed in a timely manner. We could not be happier with our remodeling experience with Custom Floors. In fact, we had them return to replace the flooring in our den. Not surprisingly, the gentlemen who came to do the work were highly experienced professionals, and the floor looks beautiful. I could not recommend Custom Floors more enthusiastically!
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Custom Floors. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,650 – $9,000
Typical flooring project around $7,350
Stair treads, risers and stringers refinished4.6
Precise tile work5.0
Older house repairs4.3
First-floor renovation: kitchen, bath, flooring and pantry4.3
Bathroom renovation4.1
