Verified record
Two architects and a Boston property manager are among the people who have written about CustomWorks Contracting, which says something about the jobs this Framingham company gets called for: the complicated ones, where somebody else is watching the details too. The sharpest example comes from a March 2022 review by a homeowner whose house had burned. CustomWorks rebuilt three-quarters of it during the pandemic, through insurance delays, with no architect or designer on the job and nothing to build from but an insurance scope. Another March 2022 reviewer, an architect who says they have hired contractors in several countries, called Joe's project estimates "prescient" and described him as punctual, accountable and cooperative. A second architect, writing in October 2020, placed two finished CustomWorks projects among the very best residential construction they had worked on. The range shows up across the rest of the written accounts. A Back Bay homeowner wrote in October 2020 about window installation and painting on the second of two projects; a property manager of 30 years said that same month that Commonwealth Ave properties she handles had used the company for 12-plus years of repairs; another October 2020 reviewer credited Joe and Andrew with a major renovation from start to finish, from advice before the purchase through structural questions to lining up and overseeing the subcontractors. Those written accounts run from 2017 to 2022. The Houzz rating is current: 5.0 across 85 ratings, alongside 13 Houzz awards. The listed work spans what a full-service builder does — home remodeling, kitchens and baths, additions, decks, basements, garages and new custom homes — and BuildZoom counts 33 permitted projects, Houzz 19. BuildZoom lists Massachusetts home improvement contractor licence #161538, and Houzz lists a Massachusetts construction supervisor licence. For a big, messy job — a fire or water rebuild, a whole-house renovation, anything with an insurer or an architect in the middle — this is the kind of outfit reviewers describe doing well. Check both licence numbers on the state's register, ask who would be on site day to day, and put the estimate and the change-order process in writing, since steady estimates and clear communication are what people who hired them keep describing.
CustomWorks Contracting are an excellent team. I would recommend them without any doubt. All of their workers - and the sub-contractors they work with - are very kind, hardworking people, and knowledgeable professionals. They have finished my renovation project as efficiently and quickly as was humanely possible (especially under the pandemic conditions which brought various delays and such..) And after the project completion, they have always made themselves available for any posterior touch-ups that may be necessary once you being to inhabit/use the space. Overall - extremely thankful for their help. Thank you CustomWorks Contracting!
It has been a pleasure working with Joe and his team. Good communication thru out the project with estimates and any changes
Joe was extremely professional, very responsive and most magically of all, his project estimates were prescient. I’m an architect and have worked with many contractors in several countries, and Joe was by far the most punctual, accountable and cooperative of any contractors I’ve worked with: I’ve had HORRIBLE experiences with other contractors that earned the Best of Boston from Boston Magazine area, but I would immediately work with CustomWorks again if the opportunity arises.
We hired CustomWorks during the COVID pandemic to restore 3/4’s of our house after a house fire. The job was complicated because of insurance delays and the fact that there could be no architect or designer involved, hence no actual plans to work from, just an insurance “scope” of what was to be replaced. We had never so much as built an addition or redone a bathroom, so we were on a big learning curve rebuilding the interior of a whole house, with many questions. Joe and his team were patient and careful to find out what we hoped to do in the rebuild. They offered us options to consider and understood that we were working with an insurance budget based on what we’d previously had. They brought the same attention to detail to our challenging, medium-budget project as they do to much more expensive projects, and the quality shows. We are thrilled with the results. Joe is an excellent communicator. Occasionally it was challenging to get a response, but we understood we were originally scheduled to be a winter job, and insurance, COVID, etc., slid us into late spring and summer, colliding with large commitments Joe had been transparent about at the beginning. The electrician and plumber Joe hired for our project were super easy to work with and clearly cared about the quality of their work. They were used to working from plans, yet managed to get us what we asked for, and often better, on the fly. We’d certainly hire CustomWorks again, and would highly recommend them to others. There’s a reason they get such good reviews!
Wish we had found Custom work earlier! Once they arrived on the scene everything fell into place and finally made sense! They actually take the time to explain what is happening! They arrive when needed and don’t leave until the job is done and done right! We have just completed building a house in Osterville with their help and guidance and we recommend them highly. Custom works also manages our properties in Boston and Palm Beach
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1 change recorded — last scanned Sep 5, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from CustomWorks Contracting, LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000
Decks and porches5.0
Clients returning for 10 and 20 years5.0
Detailed craftsmanship5.0
Renovates century-old structures5.0