Dana Alarm & Electric Inc
Local business · 7 Blackburn Center, Gloucester, MA 01930, USA
Verified record
- Not rated by the BBB
Highlights
- Fast emergency response — reviewers describe same-day fixes for urgent fire-alarm issues
- Consistent high ratings — 4.8 average on both Google and Birdeye
- Decades in business — BBB records 29 years under the same ownership
- No BBB accreditation — Better Business Bureau has not issued a rating
- Thin review volume — none of its listings show more than about a dozen reviews
Dana Alarm & Electric has been working out of Gloucester for decades — its Better Business Bureau listing puts the business at 29 years old, tracing back to 1997, with Dana Craaybeek as owner and about nine employees on staff. The name pairs alarm work with electrical, and that's borne out across directories: Yellow Pages categorizes the company under Fire Alarm Systems & Equipment, and that's the side of the business reviewers and write-ups keep pointing to. The review pool is small but consistently positive — a 4.8 average on Google and the same 4.8 across 11 reviews on Birdeye, plus a perfect mark on the smaller Unilocal listing. The theme that recurs across those reviews and third-party summaries is responsiveness: customers describe the crew reaching urgent fire-alarm problems the same day and explaining the fix in plain terms rather than technical jargon. Worth asking about before booking: the BBB has not accredited the business or issued it a rating, and none of its review platforms show much volume — the largest is about a dozen reviews. That's not unusual for a small, longstanding shop, but it means the strong average rests on a fairly thin sample. For a fire-alarm repair or a straightforward electrical call in the Gloucester/Cape Ann area, the company's long tenure and its reviewers' emphasis on quick response make it a reasonable one to call — just confirm pricing and scope directly, since neither shows up in what's documented here.
Read the comments
Most recent comments
- 5.0Dec 3, 2025
They saved me big time. They were able to send someone same day to fix a fire alarm wire I accidentally cut while trying to do some work on my ceiling. Incredibly communicative as well.
— J BowieView on Google Reviews ↗ - 5.0Jul 15, 2022
Excellent service and explanation of our new alarm system. Professional, knowledgeable staff, I highly recommend!
— Kellie VergaView on Google Reviews ↗
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Added 2 new comments, established rating 3.9
- behind the score: No BBB accreditation — Better Business Bureau has not issued a rating