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A household that lost its water on a Monday had a new well, tank, and pump by Thursday afternoon, according to an August 2026 Google review of Desmond Well Drilling. The customer said the company treated it as an emergency, assessed the problem Tuesday, completed town paperwork Wednesday, and drilled and installed Thursday. They reported more water and better water quality afterward. Based in Orleans, Desmond describes itself as a family-owned water well contractor serving Cape Cod, the Islands, and Southeastern Massachusetts since 1979. Its website says it drills domestic, irrigation, and geothermal wells and services pumps and tanks. Its Cape Cod Test Boring division performs environmental test borings and monitoring well installation. BBB gives the business an A+ grade. In an August 2025 review, a customer who had an irrigation well installed praised communication, punctual arrivals, and a clean, organized work area. A June 2024 reviewer described intermittent water from a 20-year-old well: Michelle arranged a visit within a few days, and Sean explained the problem before replacing the pump, hoses, and fixtures. That customer considered the charges reasonable. A July 2025 reviewer also reported that a crew arrived and resolved a leaking pipe at their retail store within four hours of the morning call. An October 2023 homeowner described a pump seized in its shaft and choosing a new well after Tommy explained the alternatives. After approval on a Thursday, the company obtained an emergency permit and started Monday. The homeowner described a two-day job, a roughly 130-foot well in rocky ground, and a bill a few hundred dollars below the estimate. A May 2023 Google reviewer had a different experience with a replacement well pump. They said the new pump had half the power of the original, cost $2,500, and never supplied enough pressure for their irrigation areas.
“Tommy and Michelle Desmond of Desmond Well Drilling.”
“Well driller Thomas Desmond, of Desmond Well Drilling in Orleans, said he has not heard of dry wells or saltwater intrusion problems. But business is up, he said, mostly from people who want to install a private well, probably to use for irrigation purposes.”
Monday morning: no water. Well is dry, pump's kaput. Thursday afternoon: new well, new tank, new pump, plenty of water and way better quality than before. They triaged us as an emergency and acted very quickly (coming to assess on Tuesday, got the paperwork done in the town on Wednesday, and drilled and installed on Thursday). Super efficient, effective, and really nice folks to work with as well (ha-ha, pun intended). Can't recommend them enough-- where's that 6th start?
We had Desmond install a well to provide irrigation water and could not be happier. They were prompt, great communication, scheduled and arrived on time every step of the way. The workmen that worked at the house were very professional and kept everything clean and organized. The office kept us informed and Michelle was great to deal with. This is a family owned and operated business and they really know how to treat customers. Highly recommend!
The entire team at Desmond was so helpful. I called them Wednesday morning with a leaking pipe at my retail store. Within 4 hours they were on site and resolved the problem. Office staff was super friendly on the phone and made all efforts to get someone on site ASAP. When the crew arrived they quickly found the leak and made the repairs. They were very professional.
We were not an existing customer, but had a significant problem where we were only getting intermittent water from our 20 year old well. Michelle was extremely responsive and worked us into their schedule within a few days. Sean came out and identified the problem quickly, explained the issue and the solution, and replaced the well pump and the associated hoses and fixtures. I felt the charges were reasonable, especially for a time sensitive request. They were an extremely professional organization and I highly recommend.
Prompt service and did a great job in fixing my irrigation well.
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Sep 30, 2026.
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