DiPietro Heating & Cooling

If I could give a ZERO, I would!!! We had mini-split heat pumps installed by Dipietro about a year ago through the Mass Save Program. Recently, we noticed that there was no heat coming from them. We called for service and were told that we had a refrigerant leak that had likely been occurring over several months. The technician who came out said he had to talk to "the hire-ups" in the company, but he felt it should be covered under warranty. We received a call back from a manager and were informed that it costs $4,800 to come out and check the system, but they would make a deal with us and charge us $3,000. This is unbelievable! We would understand if the system were several years old, but that is NOT the case. Buyer beware, you should stay far away from this company.

I took my time and gave this company multiple chances to come around just because I had a great experience working with their (Revise Energy) Sales person, Adam, who seemed extremely knowledgeable and had great customer service skills. But, once I crossed over to service - DiPietro- the experience was extremely disappointing. They did an oil to gas conversion and a tankless/instant system install. 2 years down the road, the totally new super top of the line gas furnace was all rusted inside which caused further issues with the starter (or something similar- priced over 600 to fix) and just flooding the finished basement (lots of replacing of floor and subfloors). Not to say that the system itself is loosing a lot of air as it was not taped correctly despite my multiple calls for them to fix and assurance I have received multiple times that ‘it’s all good now!’. Also, despite all the business I have been given them (even if I shouldn’t considering they caused these issues due to bad installs), when I was in need, they didn’t even offer the slightest discount for a service call (it was 300 dollars to restart the system just so that we had the system stopping again because the tech didn’t even complete all the resets and pump for water shut down and turn off the system completely again in some hours - another crises at our end that - this time we troubleshoot on our own as the tech didn’t even respond to texts for a while). Just save urself time, stress and $ and avoid servicing with this company

DO NOT USE! I have never experienced such horrible customer service. We were suggested to use them when going through the Mass Save program for a new heating system. We decided to convert from oil to propane and the installation was a horrible experience in April 2018. They tried to bait and switch us by not installing the way we agreed and tried to make us incur additional costs beyond what we agreed and took a loan out for. They never came back to fix our lawn that they damaged during the installation process. Fast forward to today, less than a year with their system - i have called their emergency service line 5 times from 6PM on and never once received a call back. I have now called 5 times since they have been open starting at 7AM and still have no resolution. Our house is without heat, prior to a storm and the best they told us was to buy space heaters and wait for the part in the mail. I have not been able to speak with a supervisor, they have not sent anyone here to check the system, and will not return my calls. I am SO disappointed and truly hope future customers steer clear!!! Heating systems costs a small fortune, we should all expect better service of these systems once installed and have a reliable company to call upon after such an investment. Horrible service, horrible products.

WE went from all electric heating and hot water to gas. Waited a few months to rite this in case there were any glitches.. Dipietro Heating did a great job installing an entire gas heating system to our house!!!! Baseboards, Gas lines from the outside, exhaust venting and intake. I mean the whole thing,,, In just one week... Phenominal!!!!! With only a few ceiling tiles scratched in basement..

Scheduling was challenging. On the first attempt, the service guy never arrived. When I called, the scheduler said there was some computer error, apologized, and rescheduled. On the second attempt, the guy came and did the service, then recommended having the expansion tank replaced. I was supposed to get a call to schedule the follow-up service, but never did. I called a few times and left a message, eventually getting a callback from someone who was able to schedule the service. Once again, the first attempt was a flop. They sent out a heating technician, not a plumber, to replace the expansion tank, which he was not certified to do...and he arrived late. On the second attempt, the plumber arrived on-time. He was very professional, efficient, and did great quality work.