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Discount Appliance Service is a Shelton appliance repair business with 4.9 stars from 138 Google ratings, and its website states 15 years in business. A recent customer said Jim, the owner, was at the house the day after the call, found the problem with a GE washing machine in about 10 minutes and fixed it right then. A recent customer said Andrew came the same day for excessive noise from a dryer, and that it turned out to be a simple fix at a price they were happy with. A recent customer said James came out the same day to unclog a washer's drain filter. A recent customer with a stove whose burner control knob light stayed on said he ordered the part and fixed it within a couple of days. A 2026 customer said Jim traveled from Shelton to West Haven to fix a neighbor's dryer, and fixed it within a half hour. A 2025 customer described father and son business owners. A 2025 customer whose freezer had failed said the company told them it was shot rather than sending a tech. A 2019 customer said Jim installed replacement glass the customer had sourced for a GE double oven. A 2026 customer gave three stars after a tech said a dishwasher's main control board probably needed replacing, at $400 for the part and $200 for labor, and said the answer about whether the board was the problem was ambiguous; that customer later found the board was indeed broken and called the part quote high. A 2019 customer said Jim charged $80 to clean a dryer vent that did not need cleaning, when an overly long vent was the cause. The BBB gives the company an A+ grade.
“"The problem is, they can't get cold," said James Amante of Discount Appliance Service in Shelton. "I'm swamped."”
Had a great experience with Discount Appliance recently. Andrew came the same day I called for excessive noise coming from my dryer. He was very nice and professional and honest about what was wrong. It ended up being a simple fix and I was happy with the price they charged. My old dryer works better now than it did before! I will definitely come back to them for any repair needs going forward.
The best, A++ service! Andrew assisted me with two repairs (separate appliances) in the same week. During the second repair he was fully booked and made time to help me. You can’t ask for better. Fair price too! Will be using for future assistance and will refer to friends and family. Thanks Andrew!
I could not have had a better experience with Discount Appliance Service. I called in the afternoon about an issue with my GE washing machine, and Jim, the owner, was at my house the very next day. From the moment he arrived, Jim was incredibly friendly, professional, respectful, and informative. He took the time to explain what he was looking at and, within about 10 minutes, had identified the problem. He fixed it right then and there, and just like that, my washing machine is working like brand new again. It’s refreshing to deal with a local business where the owner is knowledgeable, honest, and genuinely cares about providing great service. I could not be more satisfied with my experience and would absolutely recommend Jim and Discount Appliance Service to anyone needing appliance repair. They’ve definitely earned my business and will be my go to company for any appliance issues moving forward. Five stars all around!
First off—Jim is a gem! Called at opening time and asked would I be home in the afternoon? What?! Yes, please! Called with update on arrival; friendly, calm demeanor; efficient, thorough; SO knowledgeable, and willing to educate us and make further recommendations to help the issue in a related side. HIGHLY recommend Jim and Discount Appliance Service! Thank you. Cindy & Dick
Came to look at my stove to see why the burner control knob light was staying on the afternoon I called. He ordered the part and fixed it within a couple of days. Excellent service!
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1 change recorded — last scanned Oct 14, 2026.
Old dryer vents checked against code4.6
Same-day stove fix2.9