Discreet Pest and Wildlife Services, Inc.

Discreet Pest and Wildlife Services is a Burlington outfit that people call when something has gotten into the house and needs to be gone today — a wasp nest by the garage, a mouse at midnight, a hornet's nest a few feet from a swing set. Across 89 Google ratings and 19 more on Angi, the company holds a 5.0 average, and the pattern in the written reviews is consistent: the phone gets answered, and someone shows up the same day or within a few hours, holidays included. The specific stories are what stand out more than the star count. One caller reached the office on Christmas Day at midnight after spotting a mouse and got a technician out in the early hours; another had wasps flying into the living room after being stung along with a dog, and Jack turned up within the hour to treat both the nest and the foundation for carpenter ants. A warehouse account whose previous provider "just couldn't get it under control" says Discreet solved it within days using diagnostic equipment the reviewer hadn't seen from bigger competitors, and a facilities director managing a 500-plus-unit apartment complex credits the company with clearing an ongoing rodent and cockroach problem while cutting pest-control costs compared with the prior vendor. Several reviewers frame their choice as a comparison: after two other companies gave a home a clean bill of health, Jack ran an extensive inspection — including a chemical swab test — and found what the others missed; another homeowner says three separate companies misdiagnosed a problem before Discreet identified it in minutes and treated it the same day for less money. That pattern of explaining the diagnosis rather than just spraying comes up often — technicians are described walking customers through what's causing an ant or rodent problem and what the treatment involves, and one reviewer says an assessor recommended simply monitoring for bed bugs rather than selling an unnecessary treatment. One customer, in a June 2026 review, describes a different experience: Discreet declined to move forward with a pesticide treatment after she raised concerns about a pet with a health condition and chemical sensitivities, and she also felt the company was inappropriately open about one of its larger clients for a business built around discretion. It's the one dissenting account in an otherwise lopsided record, but worth asking about directly — specifically, how the company handles a request to adjust or skip a recommended chemical treatment. Discreet's work spans the usual New England pest list — ants (including carpenter ants), wasps and hornets, mice and rodents, roaches, and occasional bed bug and bee calls — plus wildlife jobs like birds trapped in vents, and it works both residential and commercial accounts. BBB lists the company as accredited with an A+ grade. For anything urgent, the record suggests calling and expecting a same-day answer; for a chemical-sensitive household member or pet, it's worth raising that up front.