Donald Sullivan & Sons, LLC

They never let me down

Quick response. Good work. Reasonable prices

Stay away from these guys. They charged my wife $1,500 to snake the toilet while I was away on a business trip. They sold her the story that they had to do so much which was remove the toilet, snake it and put the toilet back. They spent 4 hours total there. I thought it was a lot, so I called the owner and pretended that I was a new customer. I asked how much do you charge to come out and snake the toilet. He said $200 to come out plus $140 per hour. I asked even if it's two guys, he said, yes, we work in teams, it's still $140/hour. I said not bad, but you charged me $1,500 last week for exactly that. He said "oh that was different, that was a mess". How was it different I said? He said it just was. I ended the conversation as there was no point, he had no explanation for me. I decided to call back and ask for a detailed breakdown of the invoice and this time a lady picked up. I explained what happened and asked for the invoice and she immediately said that I misunderstood and it is $140/hour per person. So they quickly changed their story. I said make sure you guys are on the same page next time and just send me the invoice so I can write you guys a review. This was at 9 a.m., 3 p.m. came around and I still didn't have the invoice emailed to me. I called back and the same lady told me "they're still working on the invoice". lol, sure thing. My advise is stay away from these guys.

It took two visits to get on the same page with what I wanted done. To reset a toilet, fix the stopper in my tub, figure out why I dont get hot water from the tub spigot and stop a leak in the shower heat cost over 900.00. No hot water from the tub spigot maybe a boiler issue and the house. Still feels like I paid twice to finish what I felt could have been done in 1 visit. But that was my fault for not being explicit enough with what I meant by fix the tub. Not sure I will use them again or not.

I first used this Sullivan and Sons when had a new shower installed in my home. They were hired by the contactor. After a few years I have used them many times for issues associated with having a 40 year old home. They are fast, effective, and very professional. Im very happy to have found a permanent solution to any future plumbing needs.