New Concepts Plumbing & Heating, Inc.

A 2022 customer said Tom from New Concepts handled an oil to propane conversion that included separating one-zone heat into two zones, new thermostats and reconnecting a basement loop. That 2022 customer wrote that the town inspector said "wow...whoever did this did a really, really good job" three times during the inspection, and that the house was much more evenly heated afterward. New Concepts Plumbing & Heating describes itself on its website as a Connecticut-based plumbing contractor that services and installs complete plumbing systems, and it lists 24-hour emergency service. A 2025 customer said Tom installed a new on-demand hot water heater, a Bosch unit he recommended after asking about their water usage. A 2023 customer wrote that Tom cut and replaced cast iron drains and main line septic in a cramped dirt basement of an old house. A 2023 customer said Tom came immediately after a bathroom leak caused ceiling water damage and fixed the problem. A 2022 customer worked with Tom on renovating their bathroom, including the tub and toilet, and said he explained things in layman's terms. A 2022 customer wrote that Tom helped get the right part, a rare fit, to fix their plumbing. A 2022 customer said they had used New Concepts numerous times over the past 10 years. A 2021 customer said Tom helped limit their costs and followed up as promised.