Drew Donarumo Plumbing and Heating

Drew Donarumo Plumbing and Heating is a Chelsea, family-run shop — reviews describe Drew, his sons AJ and Matt, and a rotating crew of named techs (Jonathan, Juan, Ritchie, Kenny) handling everything from a burst pipe during a snowstorm to a full boiler cleaning. Across 388 Google ratings averaging 4.8★ and a perfect record on Angi, the recurring theme is speed: multiple reviews describe same-day or next-day response to a burst pipe, a leaking water heater, or a no-heat emergency. The written record runs back to 2017 — 248 reviews across six sources — and a lot of that history comes from landlords and property managers who use them repeatedly across rental units: one describes relying on them for round-the-clock no-heat, no-hot-water calls to tenants; another says a condo association's management company chose them and has stuck with them since. Recent jobs match that pattern — a detached pipe behind a wall found and repaired within a day of the call, a water heater leak on a Sunday evening answered by text with a replacement done the next day, a steam boiler system fully cleaned and explained. What to know before calling: a March 2026 review describes a $1,266 circulator pump failing within three months of installation, with the customer still investigating why. A 2025 review describes a job left incomplete with a messy sink, and another from 2025 describes a $185 charge for a 15-minute dishwasher check that found nothing wrong. A 2024 review also accuses the owner, in general terms, of being a bad landlord on properties he rents out — a claim about his rental business rather than a customer job. None of these come up often relative to the volume of praise, but they're worth asking about directly: get a firm quote before diagnostic or part-replacement work begins. Donarumo looks like the right call for an emergency — a burst pipe, a dead water heater, a furnace out in winter — and for a landlord who wants one plumber for repeat work across several properties. Before any bigger installation, it's worth confirming the warranty on parts up front.