Drew Donarumo Plumbing and Heating

Drew Donarumo Plumbing and Heating runs out of Chelsea, and the jobs that define it are the ones nobody plans for: a water heater that bursts and floods a basement, a boiler that dies on the coldest night of the year, a kitchen sink clogged an hour before company arrives. Google has them at 4.8 out of 5 across 388 ratings, and the run of reviews from the first half of this year reads less like scattered praise and more like a consistent habit. The name that keeps recurring is Drew himself, alongside technicians AJ, Matt, and Jonathan — reviewers name them individually rather than crediting "the company." When one customer's hot water heater blew and flooded the basement, Drew answered the call personally and had it fixed inside 45 minutes; when another's boiler died in the cold, the response was just as fast. A property manager who oversees more than 40 sites credits them with honest pricing and steady availability, and several reviewers describe using them repeatedly over years for both small repairs and bigger jobs — a cleaned steam boiler here, a cleared blocked drain there. One thing worth asking about directly: a customer who paid $1,266 for a new circulator pump this March said it failed within three months and was still waiting on an explanation when the review went up. It's an isolated complaint against a long run of five-star calls, but it's specific and about the actual work rather than a vague gripe, so it's worth confirming what warranty applies to installed parts. A couple of reviewers also called the pricing steep, though both kept coming back anyway. For a Chelsea-area plumbing or heating emergency — a dead boiler, a burst heater, a drain that won't clear — this is the kind of company people call back the next time it happens. Ask about the parts warranty before work starts, and the rest of the pattern here says they'll show up when it counts.