Dunphy Plumbing & Heating

A gas water heater quit on a Friday afternoon in August 2026 and flooded a homeowner's basement and garage. She started calling around for a licensed plumber, and the one who picked up the phone once other outfits had started their weekend was Bill Dunphy. The same thing happens over Christmas weekend in 2023: a customer called on a Friday night, wrote that Bill answered, was at the house by 10 the next morning, and had the problem fixed that day. Dunphy Plumbing & Heating is a small, owner-operated shop in West Harwich. The company says Bill Dunphy does the work himself rather than sending out technicians or subcontractors, and cites 20-plus years of hands-on experience; its stated service area runs from Harwich and West Harwich out to Dennis, South Dennis, Dennis Port, Chatham, Brewster, Yarmouth and Yarmouth Port. His Massachusetts journeyman plumber licence, #31699, is active on the state registry under William Dunphy. Hot water and heat are what people call him for. In a July 2026 review, a homeowner wrote that he solved a longstanding furnace and water-tank problem other plumbers had not; another that month said he installed a hot water tank in a day or two after no other plumber returned the call. A March 2026 customer had an under-warranty hybrid electric water heater put in and said the company handled the ordering and the scheduling, and an April 2026 reviewer had a three-zone water heater and boiler installed, a year after an outdoor shower at her mother's place in Harwichport. Gas work runs alongside it: an oil-to-gas conversion in 2022, a failed gas furnace replaced with a matching air-conditioning system inside a week in 2023, a propane fireplace converted to natural gas and a grill line hooked up over that same summer. He brings a second pair of hands — reviewers name Rich in 2026 and Vinny in 2023. A May 2026 customer wrote that Bill and Rich came out immediately for a boiler and plumbing leak the day the family got into town, and that nobody tried to upsell them. On r/CapeCod in August 2025, a commenter recommended the company after an instant hot water heater problem, describing a smaller company that was personable and honest. On Google the company holds 4.7 stars across 62 ratings, and BuildZoom's permit filings show 21 jobs, mostly gas, water-heater and plumbing permits around the Cape with older work in Attleboro and Boston. This is the call for a Cape Cod homeowner who wants the licensed plumber himself doing the job — a water heater swap, a boiler or furnace, a gas line. Ask early about timing for anything bigger, since one person is doing the work, and settle what after-hours service costs: the company's own site advertises 24/7 emergency work, while its HomeAdvisor profile says emergency service is not offered.