Eagle Lines Moving & Storage

Eagle Lines Moving & Storage has been running out of Watertown since 1995 — 31 years, 15 employees, principal Moshe Fogel, and BBB accreditation held continuously since June 2006 alongside an A+ rating. It also trades as Eagle Lines and Careful Movers, LLC. The range is wide for a company this size: local moves across New England, interstate work to all of the lower 48, international shipping, packing and box delivery, and both short- and long-term storage in temperature-controlled sites, for households and businesses alike. The customer comments are where the picture gets harder to read. Only two are published on its BBB page, and they pull in opposite directions — a detailed complaint about a long-distance move on one side, brief praise from a repeat business-and-residential customer on the other. BBB also states plainly that customer reviews play no part in how it calculates that A+ letter grade, so the grade and the comments are measuring different things. The complaint turns on delivery scheduling rather than damage or crew conduct, which is worth knowing if your move is a long haul. Pin down the delivery window in writing before you book, and get the binding terms of the estimate — the company says it prices from a customer-supplied inventory list — settled up front.