Eastern Maine Chimney
Is this your business?Claim this page →
Verified record
In a September 2024 Google review, a customer wrote that Frank of Eastern Maine Chimney inspected the situation and talked them through the possible solutions, then walked around on the roof "like a spider monkey" without taking shortcuts, set up the job site neatly and cleaned up at the end of every day. The same reviewer wrote that the estimate, booking and payment went through the company's online app, and that Liz called them about a scheduling mix-up before they could look up the number. Google shows 4.1 stars from 11 ratings. In November 2024 a customer who had a stainless-steel liner and cap installed gave three stars, writing that the installer does good work and is reasonably priced but the company is frustrating to work with. The first appointment lacked the right connector piece for one of the flues, the second was cancelled for rain and the third for an emergency with one of their workers; the job was completed on the fourth visit, three weeks after the first. The customer wrote that the promised pictures and warranty details were missing from the final invoice, that an email later said they were attached when no pictures were, and that calls went to a full voicemail inbox. In October 2024 a customer who scheduled a chimney cleaning wrote that the appointment was cancelled one hour before because of rain, and that on the rescheduled date no one showed up. When they called, the receptionist said she would "check with Frank" and call back; the customer wrote that no one called back with an explanation or a new date.
TLDR; Installer does good work and is reasonably priced, but the company is frustrating to work with. They installed a stainless-steel liner and cap for me. First appointment they didn't have the right connector piece for one of the flues. Annoying since they could only do 1/3 of the work when it should have been fully completed. Second appointment was cancelled due to rain - which is fine and understandable. The third appointment was cancelled due to an emergency with one of their workers - a little annoying but it is what it is. The fourth appointment they complete the job. 3 weeks have gone by since the first appointment. Upon completion of the job, they were to take pictures and include those, along with the warranty details, with the final invoice. When I get the final invoice there are no pictures or warranty information. I call the next day and ask for the pictures and warranty details, they said they're busy but would get them over to me as quickly as they can. A week goes by and nothing. I call again and ask; they said the warranty details are ready but they're just waiting on the pictures from the guy who did the installation, and they would send both together over to me. Another week goes by, and I get an email from them saying attached are the pictures and warranty details. The only problem is, there were no pictures attached. I respond back to the email not 5 minutes later and have not heard anything as of this writing (almost another week later). When I try to call their number, it goes directly to voicemail and, conveniently, their voicemail inbox is full. I understand things come up and stuff may just take longer than normal - fine, such is life. What frustrates me is when you say you'll do something and then don't. How it takes 3 weeks to get a 100-word count warranty and a couple pictures (which I still haven't gotten as of this writing) over to a customer is beyond me. At this point, I paid the final invoice and have just accepted the fact that they won't send over the pictures. Maybe they didn't even take them and just said they did. Who knows.
Unreliable and unprofessional. Scheduled a chimney cleaning with them, appointment got cancelled one hour prior due to the rain. No big deal, rescheduled a new date and they never showed up. When I called to inquire the receptionist said she'd "check with Frank" and call me back. She never called me back. I tried ringing them several more times and left one message. Nobody called me back with an explanation or an attempt to reschedule. Horrible company. Too bad, wanted to support a local company, but once again, tough to find good service providers these days....Don't waste your time with this company.
Very professional and does high quality work! Definitely recommend!
Great group of people. Enjoying teaming up on jobs from time to time
I found a real gem in this company. Out of the many I contacted for a quote EMC was by far the most responsive, professional, knowledgeable, and prompt. Frank did an excellent job inspecting the situation and talking me through the potential solutions. Getting the estimate, booking and paying was a breeze via their online app and the office was great to work with (I goofed up the scheduling and Liz called me before I could look up the number to call). Frank is an absolute craftsman. Period. His attention to detail and pride in his work was obvious from the very first minute. He walked around on the roof like a spider monkey all while working steady and taking no shortcuts. He didn't rush the job, but he also didn't goof around. He was focused on plying his trade. It was the little things that prompted me to take the time to write a review (which I usually do not do). Frank was well organized, neatly set up the job site and cleaned up after himself at the end of every day. When he was done you'd never know he was there for 8 hours. Only the best materials were used (no Home Depot product in sight) and the techniques he used were clearly that of a true professional in the trade. I couldn't be happier with Frank, Liz and EMC and I recommend them to anyone in need of chimney/masonry work. Thanks!
Specializes in
Also offers
Languages
2 changes recorded — last scanned Nov 1, 2026.
