Ehrlich Pest Control

Should be zero stars. This has been, without question, the worst experience I have ever had with a service company. They scheduled a service appointment, never showed up, never called, and still charged me for a service that was never performed. What happened next was even more unbelievable. I contacted customer service more than eight times. Every representative apologized, promised to make it right, and assured me that a technician would come out to address my pest problem. Despite all of those promises, no one ever showed up. I wasted countless hours waiting for appointments that never happened and repeatedly had to follow up because no one at the company took responsibility. To make matters even worse, I later obtained the service ticket showing the visit had supposedly been completed. The document indicates that the service was performed and includes a signature in the customer signature area beneath my printed name. I was never present, I never received the service, and I certainly never signed or authorized anyone to sign on my behalf. Seeing a document that suggests I acknowledged work that was never performed was extremely concerning. Charging a customer for a service that was never provided is unacceptable. Repeatedly making promises that no one follows through on is unacceptable. Completing paperwork indicating the service was performed when it was not only makes the situation worse. I would strongly recommend avoiding this company. Between the no-call/no-show appointment, charging me for work that was never completed, more than eight calls to customer service with nothing but broken promises, and the inaccurate service documentation, this has been one of the most frustrating customer service experiences I have ever had.

If I could give this company Zero Stars I would!! Many times I had scheduled appointments for them to come to my home time and time again they have not showed uo, no phone call to reschedule. Today they were supposed to be at my home between 12-5 I took today off from work and AGAIN NO CALL!! When I called to confirm the appointment the rep informed me they are short handed and somebody will be out next Wednesday, June 24 they never confirmed this appointment with me, I can’t not take Any more time from work to deal with this company!!! I will be canceling my contract with them, Also, they’re supposed to show up For the outside of my home. They do not show up, but they still charge THIS CO. IS A JOKE!!! BEWARE!!!

Bill Coffey/Ehrlich is great! Always very responsive and when it comes to doing my company’s PM’s, he is right on schedule and his reports are thorough and come very quick .

Would rate 0 solely for the facts that one of their drivers was driving the work truck like an absolute psychopath this morning all because I moved in front of him on the highway. High beaming me, flipping me off, trying to hit my car, and wouldn’t stop doing it for 10 exits. Called customer service because I was genuinely scared that he was going to do something to me. I would never want someone like that in my home or my place of work. Absolutely ridiculous to act like that in general but especially in a work truck representing a company.

I contracted with them to provide a service, that the technician later stated they do not even provide. Nothing was done at my house, no spraying, no exam of exterior/interior. Wrote back to the sales rep to let him know nothing was done and to cancel all future visits. He stated he understood, then charged my card $325. Could never get him or anyone from the company to call me back after that. Still fighting the charges.