Empire Home Improvement

Empire Home Improvement has the profile of a broad Haverhill home-improvement contractor rather than a single-trade roofer. Its own site lists remodeling, carpentry, roofing, decking, siding, hardwood flooring, kitchen and bathroom remodeling, tile, painting, additions, new construction, foundation, masonry, asphalt, and window work, with Haverhill as the stated service area. The licensing and directory checks are mixed but useful. Its Massachusetts home improvement contractor registration is active, BBB gives the company an A+ grade while saying it is not BBB accredited, and BBB lists Kerlyon “Rocky” Jesus as VP. HomeAdvisor also lists trade license number 186441 expiring 11/13/2026 and notes Spanish-language service. Public ratings lean positive: Google lists 5 stars from 23 ratings, and HomeAdvisor lists 5.0 from 35 reviews. BuildZoom pulls in the other direction, with a 1.0 rating from 1 review, a BZ Score of 89, and a note that the score does not rank in the top 50% of Massachusetts contractors. The most important thing to ask before booking is current availability. HomeAdvisor’s page says the pro may not be in business, even though the state registration is active and current directory pages still identify the company at the Haverhill address. Confirm the business status, license number, who will supervise the work, and whether the written scope matches the trade mix you need. They are a reasonable call to vet for multi-scope home improvement work — especially if your project touches roofing, carpentry, remodeling, siding, flooring, painting, or windows. Bring the questions up front: current operating status, permits, warranty terms, and exactly which parts of the work are handled by Empire versus subcontractors.