Verified record
Excel Plumbing and Heating is a small Boston operation built around one technician, known in nearly every review simply as LB. Reviews describe him personally handling emergency water heater swaps, full heating system replacements, gas appliance installs, and everyday repairs across Boston and nearby towns. The specifics that come up: a 2023 review describes a heating system failure diagnosed quickly, with a full two-unit replacement completed in two days; another from 2023 describes a leaking water heater found on a Thursday night and replaced the very next morning. A 2022 review contrasts the experience favorably with "larger corporate plumbing companies around Boston." What to know before calling: all 10 reviews on file are five stars, but the written record is dated — the most recent one on file is from April 2024, with nothing more current to weigh. That doesn't mean anything went wrong; it's simply an older, smaller sample than a busier shop would have, so confirming LB's current availability and pricing directly is a reasonable first step. For water heater replacements, heating system repairs, or a job that benefits from working directly with the same person each time, the reviews on file describe someone reliable and easy to reach.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Excel Plumbing and heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
LB has been my go-to for a few years now. He's done various repairs in my home and he always delivers great service coupled with awesome communication. I continue to go back to him over the years because I trust him and can rely on him. I recommend him to anyone who needs a plumber.
Lb is a legend. He came to the rescue on an emergency job. Very well mannered and professional. Got the job done right. Thanks LB
LB at Excel Plumbing and Heating is the man. He is responsive and extremely professional. Our heating system failed and he had it diagnosed quickly. He explained our options and we ultimately went with a full replacement. He had both units done in 2 days. Thanks so much LB!
On a Thursday night I noticed our old water heater had been leaking, then quickly found Excel online and had a booking for the next morning. The technician LB was at our house exactly on time, diagnosed that we needed a new unit and started immediately on the work. We had a new unit installed in a few hours. Excel is very professional and got the job done, I highly recommend this company.
L.B. was knowledgeable, efficient and friendly. Would definitely recommend Excel’s services and will be using them again for future plumbing needs.
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Established 3.4 rating
No-upsell honesty5.0
Tough diagnostics solved4.8
Fast emergency response4.8
No hard sell4.8
41 years in businessNot yet rated