Excel Plumbing and heating

Customers of Excel Plumbing and Heating mostly don't write about the company — they write about LB, named in seven of the ten reviews on its Google page. The shop works out of Ashmont Street in Dorchester and covers residential and commercial plumbing and heating around greater Boston: water heaters, leak detection and repair, and boiler work. The emergencies are where that shows. A July 2023 customer found their old water heater leaking on a Thursday night, booked online, and said LB arrived exactly on time the next morning, diagnosed that a new unit was needed and started straight away. In an October 2023 review, a household whose heating failed described a quick diagnosis, a walk through the options, and both units replaced in two days. A January 2024 reviewer called him out on an emergency job and said it was done right. The other thing that comes up is people calling back. A homeowner writing in April 2024 said LB had been their go-to for a few years, across various repairs in their home, and put the communication alongside the work. A December 2022 reviewer framed it as a choice of scale — they wanted away from the larger corporate plumbing companies around Boston and pointed people to LB's small business instead. First-time homeowners in a September 2021 review said everything was explained clearly, and a July 2021 customer had a gas stove taken out and a new one installed. Its Google page shows a 5-star average from 15 ratings, and the written accounts behind it run from 2021 to 2024. For a water heater that has quit, a boiler that won't fire, or a plumber you can call again next winter, this is the kind of small shop those customers kept going back to. Ask what a replacement price covers before the truck rolls, get the scope in writing, and confirm the Massachusetts plumbing licence and insurance.