Exterior Home Services & Supply LLC

We’ve used them a few times now and we had a deck put on last year. We had some issues with the company but overall they did an ok job. It wasn’t great but they just never came back. They have a sales rep and he came over a couple times. They fixed some of the things they did wrong but there thing is to hold back 5% of their money for 30 days to make sure everything is the way that you like. I did that. I found there were things they didn’t do right. The guy who did sales said he could fix the issues I had himself within an hour. I said ok. I mentioned there were a couple stairs on the deck that needed replaced as they were falling off. He texted me back, “Ok” and I never heard from him. I held back $500 of the $10,000.00 dollar job and they would not come out. I asked the owner several times to come out and fix these issues for me but he refused to come out. He explained that he appreciates my business but he leaves the work to his sales rep. They had to come back and redo a whole bunch of stuff because they messed it up in the first place. They re-did the whole back of our house where the doorway is. It was an enclosed porch but we took it off for the deck. Instead of putting the siding back the right way, they left all sorts of little pieces. When you go up the stairs you can see these pieces. They said they could fix that within an hour. I said as soon as you do this and replace the stairs, I will pay the $500. They said ok but never came back. The deck came out nice. He was very particular in how he did it and he had his son helping him as well. You can see now how he wasn’t doing things correctly as now some of the wood has popped up. He was a nice guy and I didn’t mind that his son was helping him. I just wanted the job done right. I wasn’t happy with them fixing things that shouldn’t have had to be fixed in the first place. He showed me a gutter guard. When they did them, they now go up in an angle and it looks horrible. I explained that wasn’t what I had agreed to and they fixed it. They took them off and put on what I wanted them too. They put a downspout on my garage and it stuck out like a sore thumb. I told them to move that to the back of the garage. I had a brand new garage roof. When they were cleaning out their truck, I saw some red shingles and I said, are those from my home? He said they were from another job. They were using the left over shingles from another on my garage roof and they were not even the right color. I made them rip them off and put the matching color back on. I had told them not to put those shingles on my roof in the first place but they still did it. I found that to be very unprofessional. We have upper gutters and lower gutters. The downspouts coming from the upper gutters are supposed to have another gutter that drains them into the lower gutter as opposed to having the overflow shoot up in the air. I pointed it out to them as it was supposed to run into the gutter and it was flowing over the gutter. He explained that I had told them to do it that way. There was no way I had told them to do it wrong. They ended up fixing it and fixed everything else they were supposed to and then they left. I asked them to come and fix my stairs and the siding and then they never came back. I wouldn’t use them again because when you have your sales rep doing everything and the owner doesn’t help, that’s not professional. I only wanted him to come and see what his team had done to my home and he was not very receptive to that idea. He would not come out no matter what. If you are looking to deal with the owner face to face, do not count on it as he has a sales rep that will come out in his place.

Exterior Home Services did an excellent job in a short time frame with professional attention to detail. Brian was very easy to work with and was able to accurately and quickly quote any aspect of the project.

They were really fast and they did a good job. They were flexible, we were doing some other work on the house and they left the job that they were doing for a few extra days so we could throw away some other trash. Good company! They did the work in time, when we came back from work, they were done.

When we moved into our house, the roof needed to be replaced immediately. We did some research and went to a Home Show in Hartford and met Brian. He seemed professional and knowledgeable. Initially, he was very responsive and came to the house at a scheduled time to look and give us an estimate. He guaranteed the best price and that he would beat any competitors. We had another estimate at the time and he did indeed beat the estimate...by $100. They told us the job would take between 1-2 days to complete...it ended up taking a week...with a crew of 6-7!! The crew did not do a good job a cleaning up at all. When they replaced the skylight, they didn't even have the courtesy to tell us to cover the kitchen floor and dirt and leaves were falling into the house all over the place. There were shingles and nails left on our lawn and in the driveway. More recently we had an energy assessor come and was in our attic and there were shingles all over the insulation in the attic that they had left. The worst part about the whole job is how they left the drip edge on the roof. Our friend, who is a contractor, was on the roof one day and noticed that the drip edge did not meet the siding so there was a gap so water would could just seep into the plywood. We called Brian about this and he said he was not accountable for siding issues. He came back and looked at it and said he could put a metal sheet in between or replaced the whole drip edge which would be another $400! This was before Christmas and needless to say...we probably won't be having them come back to even correct this, we will hire someone else. Their communication and punctuality is HORRIBLE which is extremely unprofessional. Interestingly, when we first found them on Angie's List, they had an A rating...in the 2 months their ratings have dropped to Cs and Fs! Now we know why he is willing to cut the price...you get what you pay for!

They were wonderful. These guys were really good. They're very professional, upfront and technically very well-informed. They were able to express themselves very clearly. They're a certified GAF installer. When I had Brian come out, the first thing he did was to show me a book of work that they had done and explained how they do business and they do not require you to put any money down. They will do the job. You pay them 95% upon the completion of the job and you can hold back 5% until a month after they completed the job before you pay it in case there's anything you're unhappy with. They also were tied for the best price out of six different companies. They also were the most prompt.