Fagundes Plumbing Heating AC

When someone in a Lowell Reddit thread asks who to call for HVAC or plumbing, Fagundes's name keeps landing in the replies. The Tyngsborough company has 810 written reviews going back to 2021, 1,798 Google ratings averaging 4.8, an A+ from the Better Business Bureau, and an active Massachusetts plumbing licence, number 3581-PL-C. Heat pumps are where the specifics get concrete. In May 2026 two technicians put a 1-ton mini split in a basement and a 3-ton heat pump on the two floors above it over a two-day install; in July a customer described a full dual-zone re-install tied into a Viessmann boiler kept as extreme-cold backup, with new air handlers. A 2024 reviewer credited the company with steering their furnace-and-AC replacement through Mass Save to a rebate that mattered. Day to day it reads like a service department that picks up. A living-room ceiling that started dripping on the Friday afternoon of 3 July 2026 got a visit the same day. A June 2026 technician drove to the store for a part rather than book a second trip, and caught a bigger problem on the way. New homeowners who inherited a multi-zone mini split and a Lochinvar combi boiler got the systems explained rather than just serviced. The same first names — Miles, Ryan, Eddie, Steve, Jorge — turn up review after review, which is unusual for a shop with this much volume. What goes wrong is rarely the wrench. The recent complaints sit at the front of the house: an AC tune-up cancelled three times, the last without a phone call; a May 2026 diagnostic visit that never produced the quotes it promised while a part sat on order; and a two-star reviewer who objected to reaching an AI answering service named Dane, while saying plainly that the technicians themselves are qualified. Price lands in the same register — a July 2026 customer called a basement leak repair a good experience and the cost more than they'd hoped. Two older accounts are sharper: a January 2025 attic-heat call that came to roughly $600 after an $89 diagnostic, with no quote given before the technician thawed the pipe using a borrowed hair dryer, and a 2023 water-heater visit that a customer says left an oil leak which ruined the tank, with no answer to the message they left. Call them for heat pumps, boilers and everyday plumbing, especially anything that needs Mass Save paperwork handled alongside the install. Get the repair price in writing before the work starts, and confirm the appointment the day before.