Falmouth Glass and Mirror Co.

Falmouth Glass & Mirror Co., Inc. runs a showroom and glass fabrication shop at 537 Teaticket Hwy in East Falmouth, making and installing custom shower doors, mirrors, residential and commercial glass and glass railings. The company's own site says it has been doing glass work since 1978, and its BBB profile names Brian Sundquist as president and Irene Sundquist as CFO with twelve employees. Shower and mirror work is what customers describe best. A 2024 reviewer who collected three detailed quotes chose them for a shower glass door and cited a detailed quote, an excellent warranty and responsive answers; another 2024 reviewer brought a decorative wall mirror into the shop and had it repaired on the spot after a fifteen-minute wait. A 2025 reviewer described prompt communication and competent repair associates on a quickly resolved job. The complaints run the other way and are about availability, not workmanship. In a 2023 review a homeowner whose bay window glass was broken by a flying rock was told the company might look at it months later, or that they could bring the window frame in themselves — and objected that a residential customer should not be turned away that way. Another 2023 reviewer called them unreliable for missing appointments and said their preliminary pricing came in well above other companies. Worth asking about before you book: a firm appointment date in writing and what the lead time actually is for a small residential repair, since that is where the negative accounts cluster; and confirmation of the quoted price against at least one other shop. Note also that the A+ grade shown on the BBB page sits on a profile that says the business is NOT BBB accredited — two separate facts — and that BBB records the business as started and incorporated in 1985, while the company's own site says it has been serving Cape Cod since 1978.