Family Heating & Air Conditioning

Family Heating & Air Conditioning is a Westport, Massachusetts outfit built around central A/C and heat pump installs — the company says cousins Justin Borges and Manny Lindo, both Fall River natives, started it in 2015 and have run it for 11 years, with an office now staffed by dispatchers and HVAC technicians. On HomeAdvisor, where it holds an Approved profile, the company sits at 4.9 stars across 40 ratings, with 95% five-star. The detailed reviews on file back that up: a 2020 account credits Justin and the crew with a two-zone ductwork install so clean the customer said no one would have known they'd been there, and another from the same year singles out Manny and Dave for handling a complex install without cutting corners. A 2025 review names a technician, Spencer, for walking a homeowner through a heat pump repair step by step. The one dated exception: in a 2019 review, a customer praised the actual mechanical work — done by a technician named Kirk — but described losing hot water right after the job and then going three days without a callback, with the office voicemail full the whole time. Nothing else in the record points to that being typical, but it's worth asking how they handle a follow-up issue if one comes up after an install. The business carries a Massachusetts trade license (#25372, expiring November 2027), is listed as a MassSave MeasureQuick-approved HVAC contractor, and is a certified Fujitsu Elite installer — relevant if a ductless or heat pump system is the job. For anyone in the Westport/South Coast area needing central air, a heat pump swap, or furnace work, this is a small, hands-on shop where the same two names — Justin and Manny — keep showing up in the reviews; confirm current scheduling and ask directly about their process for a return visit if something needs follow-up after the install.