Verified record
Family Heating & Cooling is a Westport, MA shop that cousins Justin Borges and Manny Lindo say they started in 2015, working central AC, furnace, and ductless installs. HomeAdvisor lists a Massachusetts trade license (#25372, expiration listed as 11/28/2027) for the company, and shows it certified as a Fujitsu Elite installer and approved for MassSave's MeasureQuick program. HomeAdvisor puts the company at 4.9 stars across 40 ratings, with 95% five-star. The written reviews on file back that up with specifics: a 2020 review describes a central AC and furnace install done on quote and on schedule, another from the same year describes the crew walking through a finished install and cleaning up after, and a December 2025 review credits a technician named Spencer with explaining the work before leaving. One older account is worth knowing about: in a 2019 review, a customer said the AC work itself was done well, but the house lost hot water right after the technician left, and the business went unreachable for three days — messages piling up on an answering machine that was full. No compensation was offered for the gap, according to that review. For a central AC, furnace, or ductless install, the more recent reviews point to a crew that explains its work and shows up on schedule. Given the one dated account of a slow response after a job, it's worth asking directly how they handle a callback if something goes wrong once the crew has left.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Family Heating & Cooling. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Spencer did a great job. Explained everything . Job well done !
Justin and his team went above and beyond installing my a.c. unit and furnace. Very professional and all done in a timely manner as quoted. I would definitely recommend them to anyone who needs this service.
Justin and the crew are professional, prompt, and trustworthy. Communication was excellent, and they went over and above my expectations. The work performed was top shelf, and in my opinion second to none. Manny and Dave couldn't have been any better with the install. After install they took the time to explain what was done and cleaned up .Look no further for your heating and cooling needs.
This company is top shelf Justin, Manny and all the installers were extremely professional they work very well together, showed up on time every day cleaned up before they left. The demo and removal of the old equipment, and clean up was fantastic then they installed all the new ductwork and components were installed there didn't cut any corners every thing was as expected. I was very surprised how well they all worked together. after completion Justin did a walkthrough to explain how everything works, programed the system
Excellent mechanical work but an egregious lapse in service. Great A/C work done by technician Kirk, but after he left the job, we lost hot water. Not a coincidence as we have never lost hot water before. Worse, we could not reach the business for three days of leaving messages on owner Justins cell, in office, on machine- inexcusably and inexplicably answering machine was full. At a business? Excuses and apologies were made by very nice people, but in the end they did not compensate us for the inconvenience of no hot water and their inaccessibility over three days.
Specializes in
Also offers
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Sep 8, 2026.
Transparent diagnostics5.0
Repeat, years-long customers5.0
Decades-long customers5.0
Honest, no-upsell service5.0
Rapid response5.0
